Job Details
M Street does more than deliver a remarkable dining experience at our four concepts. We are a team of passionate people who relentlessly seek opportunities to innovate, grow, and deliver incomparable hospitality for our Guests and our Team Members. We are people who think, dream, evolve, and execute while having a great time doing it. We thrive because we are diverse, collaborative, and data-driven. And, did we mention we are obsessed with great food and amazing experiences?
Key Responsibilities:
Hospitality
- Positive, welcoming, sincere - engage Guests and unique individuals and valued members of our community
- Expertly performs the role of ?Ambassador? and ?Experience Guide?
- Actively seeks to make connections with Guests and build relationships/future business
- Prioritizes the experience of the Guest over personal motivations/interests
- Identifies and executes the ?hospitality value add? opportunities
- Successfully retains Guests at the bar for dining
Professionalism
- Arrives at the scheduled time in perfect uniform/appearance standard compliance
- Focused on performance, productivity, and teamwork for the entirety of the shift, start to finish
- Avoids unproductive complaining and negative attitude to managers and teammates - a toxic presence
- Poise under pressure and pace - ?Stage Presence?
- Comprehends, masters, and promotes all team standards and policies as a team leader, and promoter of our mission
Teamwork
- Demonstrates a team-first mindset, versus a ?mercenary maverick?
- Sets up the team for success with strong execution of opening, running, and closing duties
- Communicates to leadership and teammates when help/assistance is needed
- Seeks to provide help/assistance to teammates (across job functions)
- Provides and receives feedback to and from teammates and leadership team in a positive, professional manner
- Mentors and supports teammates who possess the opportunity for improvement
Technical Skills
- Proper drink construction technique and policy adherence
- Pour size testing and pour consistency
- Drink service steps (handling)
- Mastery of dining/food service steps (set-up, marking, removal)
- Bartop maintenance
- Guest needs anticipation (pro-active service)
- Efficiency (prioritization, pace, preparation, organization)
- Running tasks (clean surface/floor/equipment, resetting well, produce/garnish maintenance)
- Work clean
Product Knowledge
- Wine and Spirits knowledge/test scores
- General mixology knowledge/test scores
- Concept specific knowledge/test scores
- Food menu knowledge/test scores
- Recipe knowledge
- Recipe adherence
- Practically applies knowledge to engage the guest and tailor the experience
Lightbulb Mindset:
- Seeks to continually improve, to master functions and knowledge; relishes new challenges; -embraces innovation; seizes opportunities to expand and sharpen personal/professional skill set; possesses a growth mindset
- Embraces the tremendous dignity and honor of serving and connecting with the individuals of our community as our meaningful purpose and the mission of the team
- Holds oneself, teammates, and leadership team to the highest level of accountability
Benefits Include:
World-class training
Growth opportunities
Free health care
Free parking or Free monthly bus pass
Free mental health resources
Employee assistance program
Free life insurance
50% off food at all M Street concepts
and much more!
Core Qualifications
- Must be able to lift and maneuver up to 50 pounds
- Must be able to work in a standing position for a long period of time
- Must have 1-2 years of serving experience
- Effective communicator
- Collaborative mindset
- Organized
- Open and receptive to feedback
M Street Entertainment Group is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability.