Job Details
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Lead Associate (Client Service Manager)
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Lead Associate (Client Service Manager)
Location: Potomac, MD, US Other Locations: Hunt Valley, MD; Glen Allen, VA; **The Role**
As a Health and Benefits Lead Associate, you will contribute to a wide variety of complex projects involving the design, financing and ongoing management of the full spectrum of health and benefit programs. You will serve as the project manager on select projects, interface with vendors and key clients internally and externally, create client deliverables, and ensure quality standards are met. You will have the opportunity to significantly grow your health and benefits business acumen as well as your financial, project management and client relationship skills by working on cutting edge projects alongside leaders in the industry.
Materially contribute to core health and benefits projects involving the design and management of group medical, dental, wellbeing, life, disability, and absence management benefits for clients. Responsibilities include:
* Partnering with client service team leader to deliver superior project management
* Proactively advising clients and providing superior client service in response to day to day service issues and questions (eligibility, carrier coverage and claims issues, compliance, etc.)
* Preparing for and facilitating client meetings (prepare agendas and materials, coordinate resources, etc.)
* Playing a key role in vendor procurement, implementation, and optimization activities
* Providing benefit enrollment support, including preparing materials and presentations, verifying policy and plan information, and updating internal systems as necessary
* Contributing to completion of reports and administrative actions for clients including Form 5500 filings, policy checking and delivery, summary plan descriptions and certificates
* Contributing to benefit plan analysis, design, cost savings and funding strategies
* Engaging subject matter experts to address client needs
* Conducting review of client deliverables to ensure alignment to client objectives, leverage of optimal WTW services and solutions, and adherence to WTW professional excellence standards
* Conducting benchmarking studies and other research; provide value added analyses and summaries
* Analyzing and comparing vendor products, services, and contracts
* Building relationships internally and collaborating effectively on cross-functional teams
* Reviewing work and contributing to the development of junior staff
Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
**The Requirements**
* 4+ years experience dealing with health and welfare plans, ideally gained in a benefit consulting/brokerage firm or health underwriting/actuarial function of an insurance company
* Proven ability to manage multiple projects simultaneously and produce quality deliverables on time and within budget
* Strong client service orientation and ability to respond to all communications effectively and in a timely manner
* Proven ability to identify and resolve issues
* Strong written and verbal communication skills
* Self-starter attitude and ability to work independently and as part of a team
* Strong analytical, creative, and integrative skills
* Excellent Microsoft Office skills, particularly in Excel and PowerPoint
* State Life and Health license required within 90 days of joining
* Pursuit of CEBS designation, or health and welfare actuarial/underwriting training encouraged
***Willis Towers Watson may be subject to mandatory employment-related COVID-19 vaccination requirements. Therefore, to the extent any such mandates apply, you may be required to certify and provide documentation of full vaccination against COVID-19 if you are hired in the U.S. If you accept an offer from WTW and are subject to a mandate but are unable or unwilling to be vaccinated because of medical reasons or sincerely-held religious beliefs, you may request a medical or religious accommodation. If you require an accommodation, the Company will evaluate your request and work with you to identify reasonable alternatives to vaccination, if available.***
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