Job Details
Job Description Team Leader, Patient Access - ( 3173655 ) **Description**
* Leads staff to ensure compliance with hospital goals and mission in a way that contributes to the growth of the staff/department.
* Manages workflow and monitors quality of work of the support staff group to ensure an efficient operational flow, timely completion of assignments and adherence to department's standards and regulations.
* Reports process and or personnel issues to management. Currently holds a position in one of the registration areas.
* Assist supervisor in monitoring staff performance, productivity, and compliance with departmental procedures to ensure quality and completeness. Provides feedback to supervisor to assist in staff annual performance appraisals.
* Works cooperatively and provides constructive feedback to staff and takes appropriate steps to effectively resolve issues, seeking assistance from his/her supervisor/manager when needed.
* Remains knowledgeable of and follows appropriate policies and procedures.
* Acts as a resource person and team leader to ensure each Patient Access Representative receives the necessary support to accomplish goals.
* Demonstrates ability to work independently and as part of a team in a fast paced environment with constant interruption.
* Has on call responsibility. During this on call period, is a resource to the staff for questions and staffing decisions.
* Flexible availability to accommodate work coverage requests.
**Qualifications**
**Education and/or Experience Requirements:**
* An Associates Degree in related field or equivalent experience is required.
* 1-3 years leadership experience preferred
* Demonstrated excellent communication and organization skills, leadership experience preferred
* Proficient with Microsoft Office, an Electronic Health Record, and other web-based portals required. Proficiency with Epic registration preferred.
**Primary Location**
: MA-Newton-NWH Main Campus