Job Details
Who Are We?
RAM Hotels - a dynamic, thriving,innovative hotel management company headquartered in Columbus, Georgia. Over the last few years, we have quietly andsteadfastly taken our place as a leader in the hospitality industry ofcorporate America; while serving some of the most well-known midscale hotelbrands in key markets throughout the Alabama and Georgia region. We strive to meet our guests demands whilecontinuously changing the perception of the hospitality industry. When you join RAM Hotels, you do more thansimply switch companies to advance your career, you become part of the RAMHotels family!
POSITION: Housekeeper/Room Attendant
JOB SUMMARY
Are youfriendly and enjoy "rolling out the red carpet" to guests? Do you enjoy creating stellar guestexperiences? Are you a team player thatis energetic, friendly, and professional? Do you enjoy working in a fast-paced environment with the ability to deliverexcellent customer service? Thehousekeeping/room attendant performs routine duties of cleaning and servicingour guest rooms beyond expectation while following the directive of theExecutive Housekeeper. Thehousekeeping/room attendant promotes a positive image of the hotelestablishment to guests and enjoys assisting our guests with such a pleasantand friendly temperament. If you enjoyanticipating the needs of guests to create that stellar guest experience - thisjob is for you!
JOBRESPONSIBILITIES
- Consistently offer professional, friendly, and attentive service to guests; anticipate guests needs and answer questions that the guests may have pertaining to their visit with us; respond promptly; be familiar with property location, property amenities, as well as local attractions and activities to answer guests' inquiries; resolve guests' complaints to ensure guests satisfaction
- Complete all required brand specific training as directed by Executive Housekeeper; complete all required health and safety training; adhere to all property specific brand standards; knowledge of fire alarm and evacuation procedures
- Enter and prepare guest rooms for cleaning as per hotel standards which includes but is not limited to: making beds; dust television, pictures and furniture; sweep and/or vacuum floors and carpets; clean windows and mirrors; clean the bathroom and empty trash containers; clean the closet; clean and disinfect telephones daily; replenish amenities; remove dirty bed linen and replace with clean linen; realign furniture to the floor plan; check and secure room when finished; clean supply cart of garbage, dirty linens, and used cleaning supplies and restock supply cart at the end of shift; update and submit room assignment sheet
- Familiar with the lost and found policy of the hotel; take responsibility in submitting any lost or found items in guest rooms immediately to the Executive Housekeeper - this includes any item left behind such as a purse, wallet, jewelry, etc.
- Perform other tasks as necessary or required to meet or exceed guest satisfaction
PROFESSIONAL EXPERIENCE High-school graduate or equivalent anda minimum of six months work-related experience (hospitality or janitorialexperience - strongly preferred)
Excellent customer service skills
INDUSTRYEXPERIENCE Previous experience in the hospitalityindustry (preferred)
Previous experience as ahousekeeper/room attendant or janitorial services (preferred)
REQUIRED SKILLS Ability to follow directions and workin a fast-paced environment
Additional training (as required)
Must be flexible to work varied schedules
Good written and oral communicationskills
Ability to listen attentively
Must have the physical ability towalk, bend, and stand for long time periods
Must be able to lift up to 40 lbs.
Must adhere to grooming and appearancestandards in alignment with uniform
Must be dependable
ESSENTIAL SKILLS- Ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure
- Promote the property by demonstrating a "top-notch" attitude toward our guests which includes anticipating the guests needs - be proactive
- Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments
BENEFITSRAMHotels hires the best people, we work extremely hard to provide benefits thatmake work-life balance that much more enjoyable. As a leader in the hospitality industry, wepromote advancement opportunities, we offer our eligible employeescomprehensive health benefit packages for you and your family, vacation time,quarterly bonuses, 401K, andother additional perks being an employee of RAM Hotels.
RAM Hotels is an Equal Opportunity/Affirmation Actionemployer. All qualified applicants willreceive consideration for employment without regard to race, color, religion,sex, national origin, disability, or protected veteran status.