Job Details
Maximize company sales growth and profitability through the use of creative selling skills, teamwork and customer service, in order to deliver an engaged customer experience by overseeing, supporting, and managing an assigned group of customers.
Essential Duties & Responsibilities
- Ensure full understanding of all products and have a continued awareness of the most current information available.
- Maintain an awareness of current advertising and marketing initiatives including but not limited to UPE team collaboration on Trade show promotions and budget spend.
- Maintain an understanding and awareness of the industry, particularly our competitors, with an eye towards how we maneuver through competitive challenges.
- Support and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and company to both internal and external customers in all forms of communication.
- Communicate customer feedback to the management team concerning policies, product requests, problems, and/or suggestions.
- Actively participate in cross functional team meetings and organize agenda for the UPE Sales meeting.
- Work with cross functional teams to build and expand upon customer lead lists, follow-up with prospects, and inactive accounts to drive growth in sales channels and new business opportunities.
- Collaborate with other UPE staff to complete new-vendor and compliance documentation.
- Manage sales and customer service activities for Wholesale, and Hobby Distributors, and collaborate with the Director of Entertainment on key account activities.
- Respond to inquiries, process & assist in order issues, research and generate internal documentation such as credit memos, refunds, and charge credit cards.
- Attend industry trade shows to address customer concerns, meet/greet/develop relationships with customers and represent Ultra PRO in a professional and knowledgeable manner.
- Collaborate with Operations manager on activities related to customer onboarding, shipping and compliance requirements.
- Create shipping labels and ship products samples, as well as additional sales and marketing materials as needed, or lead cross functional teams in efforts to create.
- Maintain customer account master tracking customer noteworthy activities.
- Organize and host online meetings with Hobby Distributors, including co-hosting with the Director of Entertainment on Key Accounts and volume business opportunities.
- Be well versed in all company systems, procedures, and software.
- Demonstrate good judgment and escalate practical matters to management with an understanding of the job responsibilities and knowledge of how it impacts others and the business operations.
- Additional job duties as assigned by management.
Competencies/Personal Characteristics
- A highly detail-oriented individual who takes ownership of assigned responsibilities.
- Attention to detail.
- An individual who prides themselves in their ability to organize, and focus on lengthy data-centric tasks.
- An individual who can easily maintain a weekly schedule consistently and is driven to grow alongside their employer.
- Adheres to a strong commitment to higher quality and performance
- Strong presentation and interpersonal skills desired.
Education/Experience Requisites
- Minimum of a bachelor s degree (or equivalent work experience) in Business, Sales, Marketing, or related field.
- Preferred Toy, Hobby, TableTop, or Digital Game experience
- Understanding of the distribution landscape within the hobby gaming and toy industry is a must, with established books of business or contacts within these fields preferred.
- Requires 5+ years of combined experience within a relevant position, or work experience that exemplifies similar competencies and includes but is not limited to:
- Data Entry & Organization, Customer Service, Reporting & Analysis, Solicitation development, and E-commerce or retail management