Job Details
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* Retail Sales Manager - Wilkes Barre PA
** Retail Sales Manager - Wilkes Barre PA**
Location: Wilkes-Barre, PA Department: Not Specified Salary Details: Not Specified Advertising End Date: Not Specified Wren Kitchens, the UK's number 1 kitchen retailer, is expanding into the USA! Wren is a privately-owned, family-run business which is passionate about kitchens and delivering a world-class customer experience. In the financial year of 2019 we recorded revenue of over $900m. We're proud to say that we manufacture all our kitchens out of our state-of-the-art, 252,000 sq. ft factory in Wilkes-Barre, Pennsylvania.
Wren is famous for having the biggest range of kitchens provided at flat pack prices. With the largest range of colours and styles, Wren allow for the creative freedom to inspire customers and build their dream kitchens.
In 2020 Wren Kitchens opened its first U.S. showroom in Milford, Connecticut. We were also proudly named #1 top-rated retail workplace in the UK and The Telegraph recognised us as the fastest-growing bricks and mortar retailer and the Sunday Times ranked us as the 12th largest, privately owned company in the UK.
We could not be more excited to be opening brand new kitchen showrooms in the USA throughout 2021. We are looking for exceptional people to join our teams and begin an exciting and fast-paced career. This is the perfect time to join Wren as we begin our rapid growth across the East Coast.
* A fantastic team environment with great facilities
* Uncapped earning potential
* Excellent in-role training and development
* Fantastic career advancement opportunities
* High-quality IT equipment and software
* Paid vacation allowance
* 401(k) plan
* Health, vision and dental coverage
* Generous employee discount
About The Company About The Role **Retail Management - $80,000 on target earnings**
Were looking for inspirational retail leaders who can motivate a team, drive sales and manage a world-class customer experience.
Wren Kitchens provide the best kitchen showrooms to allow customers to inspire themselves and create a truly unique tailored kitchen at affordable prices. Our retail teams look after our customers from design to installation to ensure customers have a seamless process buying their dream kitchen.
**Main responsibilities:**
* Cover for the General Manager, and all their duties, when away from the showroom
* To support the General Manager in delivery of the end to end customer experience; engaging customers and generating leads, inspirational design, customer sign off, pre-installation, delivery and installation
* Managing and coaching the showroom team to deliver; sales / KPI targets, service standards, showroom presentation standards, process compliance & company values by being an inspirational leader within the showroom
* HR; Conducting regular 1-2-1s, performance development reviews with the showroom team and recruitment
* Process expert within the showroom, to attend regular "train the trainer" sessions and ensure compliance of process within showroom
* Working with Installation Managers to ensure service standards of Installers and installations are maintained
* Working with the General Manager to identify individual training requirements across the showroom team
* Regular communication with customers to ensure they are happy with the showrooms service, designs and overall customer service
* Allocating online appointment requests, telephone and walk-in customers to designers to improve appointment volumes
* Supporting the showroom team with escalations and issue resolution where required to central customer service and installation teams
* Ensure showroom kitchen displays are kept in high-quality condition and maintain high standards within the showroom
**Training:**
You will spend time training in an existing showroom, learning about our products and our systems and completing an e-learning programme. You will also create your first kitchen designs and observe existing Designers and Managers.
Youll join our intense residential Training Academy course, with other new Kitchen Sales Consultants and Retail Managers. This course will provide you with all of the knowledge and practical skills that you need to look after our customers.
Once youve graduated from our Kitchen Academy, youll be allocated your management training showroom. These are perfectly selected to allow you to complete the rest of our intense management onboarding programme. Here, youll complete our key management training modules and be assessed throughout. You will also complete a management induction with other new Retail Managers. Once you have completed your management onboarding programme, youll begin your exciting career as a Wren Retail Manager.
About You Over the next few years, well be opening showrooms all across the North East before expanding across the rest of the United States. Our showrooms are the best in the business, but ultimately, Wren is defined by its people.
We are looking for self-motivated high achievers who are passionate about looking after our customers. Below are some key points about you to consider for your application:
* Kitchen design experience is preferable but not essential
* Experience in a retail management or sales role is preferable
* You can work 40 hours a week including weekends and evenings as standard
* You are customer-focused and prepared to work in a fast-paced, ever-growing environment
* You'll have the ability to work in a large sales team and achieve key performance metrics
* You'll be results-driven and have experience hitting or exceeding targets