Job Details
/ / Branch Administrative Support Specialist * Ability to establish and maintain effective working relationships with coworkers, employees, and officials in other departments.
* Assists staff with complex transactions/customer issues ensuring timely and professional resolution.
* Ensures all operating procedures are followed as outlined in SOPs.
* Assist with new branch set up to include assistance with implementing and training on logs, procedures, and reports.
* Be located at any new branch at minimum of one week to assist with procedural questions.
* Assist with training new managers.
* Subject matter expert for branch support in new account processes.
* Cover at branch when need arises
* Provides professional customer service to include performing accurate transactions, greeting the customer, smiling, using the customers name during the transaction, and thanking each customer for his/her business.
* Ability to meet the public and to deal effectively with their questions or problems. Handle customer complaints or questions and determines the action to be taken to remedy the situation.
* Know the Banks products and services thoroughly. Look for opportunities to explain, promote, or sell products and services.
* Continuously demonstrate a helpful, friendly attitude and be committed to providing excellent customer service. Serve as a model of excellent customer service to other employees.
* Ensure that the Bank adheres to all new account and safe deposit operations.
* Assist as back-up to online account opening.
* Open and maintenance all types of checking and savings accounts.
* Open and maintenance certificate of deposits.
* Open and maintenance IRA (individual retirement accounts) certificates.
* Accept IRA deposits, transfers, and rollovers.
* Make IRA distributions.
* Order checks and deposit tickets.
* Complete wire forms properly.
* Open and maintenance safety deposit boxes. Also assist customers with box visitation.
* Types and proofreads routine correspondence, reports, and manuals for department using computer skills and work processing software.
* Maintains neat and orderly work area and ensures that all negotiables and confidential records are properly secured.
* Understands role in case of robbery.
* Professional appearance that evokes the customers trust.
* Adheres to all bank policies and procedures and to internal controls and system access restrictions.
* This job will require Saturday rotation in Charles Town branch.
* Other duties may be assigned.
* Self Development: pursue additional education or training to remain current, improve knowledge, and diversify skills. The capacity to cross train in other areas is particularly helpful.
* Customer confidentiality: never reveal or divulge customer information to anyone outside of the Bank.
* Versatility: Ability to multi-task under pressure and a fast-paced environment.
* Position demands a person with a pleasant personality with an advanced knowledge of fundamental arithmetic.
* Ability to adhere to BCTs Core Values: Integrity, Teamwork, Growth, Customer Commitment, Community Focus.
* Ability to work efficiently and accurately in an atmosphere of frequent interruption.
* Good problem-solving skills.
* Position continually requires demonstrated poise and professionalism when working with customers and coworkers.
* Ability to understand and carry out oral and written instructions and to request clarification when needed.
* Must have advanced skills in operating a computer, adding machine and typewriter.
* Ability to read and interpret documents such as safety rules, operating and maintenance instructions, disclaimers, account forms, and procedure manuals.
* Ability to speak in a clear and understandable manner and write legible.
* Ability to answer telephones and greet public in a friendly and courteous manner.
* Ability to attend any internal or external training courses deemed necessary for continuing education in the respective field.
* Ability to operate standard office equipment.
* Ability to deal with problems involving several concrete variables in standardized situations.