Job Details
Description
Seeking a skilled and meticulous Large Loss Property Claims Adjuster to join our team in Madison, WI.
Responsibilities include investigating and assessing large or intricate property damage claims from policyholders. Focus areas are residential, commercial, and farm properties, involving damage evaluation, coverage determination, and settlement negotiations with insured parties or third-party claimants. This role includes company-provided resources like a vehicle, computer, and cell phone.
Responsibilities
Visit claim sites to carefully assess property damage resulting from events like fires, floods, storms, or accidents. Collect all necessary information and accurately document the damage extent while also securing relevant evidence
Analyze insurance policies, review claim forms, and investigate the circumstances surrounding the loss to determine the coverage and liability. Assess the extent of property damage and calculate the appropriate settlement amount
Prepare detailed reports documenting findings, including photographs, measurements, and estimated repair costs. Maintain accurate records of all communication, transactions, and relevant documentation throughout the claims process
Interact with policyholders, claimants, and other stakeholders in a professional and empathetic manner. Address questions and concerns, and provide guidance on the claims process, coverage, and settlement procedures
Engage in negotiations with policyholders, contractors, attorneys, public adjusters, and third-party claimants to reach a fair settlement agreement. Clearly explain the settlement offer, including the coverage limitations and applicable deductibles
Provide support during catastrophic events
Collaborate with other departments, such as underwriters, legal, and agents, to ensure accurate assessment of claims and compliance with company policies and procedures
Stay updated on relevant laws, regulations, and industry standards related to property insurance claims. Ensure compliance with all applicable guidelines and procedures
Perform other duties as assigned
Qualifications
Bachelor's degree in a relevant field, such as insurance, risk management, or construction or equivalent work experience may be considered
Minimum of five to eight years of experience as a Property Adjuster in a field-based role. Familiarity with property insurance policies, claim investigation techniques, and industry-standard software for documenting and estimating
Solid understanding of construction principles and building materials
Strong analytical and problem-solving abilities to assess property damage accurately, evaluate coverage, and negotiate settlements effectively
Excellent verbal and written communication skills to interact with policyholders, claimants, and internal stakeholders. Ability to explain complex concepts in a clear and concise manner
Strong customer service skills with a focus on providing a positive experience to policyholders throughout the claims process. Ability to handle challenging conversations and demonstrate empathy when dealing with individuals who have experienced property damage
Exceptional organizational and time management skills to handle multiple claims simultaneously, meet deadlines, and maintain accurate documentation
Valid driver's license
Ability to perform the physical requirements of the job such as climbing ladders, walking roofs, working inside collapsed/burnt structures, walking uneven terrain, etc.
Bilingual abilities (Spanish, Hmong, etc.) are a plus
Preferred Qualifications:
History working with cause and origin experts
Prior involvement with attorneys, public adjusters, and contractors
Experience in handling recovery processes, including subrogation, contribution, and salvage