Job Details
The Store Facilities & Maintenance Specialist oversees the regional maintenance of JD, Finish Line, and Finish Line Macy s North America stores. This individual will effectively exhibit JD Finish Line s core values of Customer, People, Winning, Community, and Financial Responsibility in everything they do by performing the following main duties:
- Accountable for the day-to-day delivery of maintenance and facilities management activities at sites within the region.
- Prioritize service requests and handle emergency/escalated calls as needed to ensure timely resolution of issues.
- Develop and maintain strong vendor relationships, as well as collaborate effectively with Retail Operations teams.
- Assist in evaluating the performance of facilities and maintenance vendors, providing feedback for improvement as necessary.
- Coordinate store utilities, including setups and shutdowns for store openings and closings.
- Conduct in-store audits for safety and maintenance issues, ensuring compliance with standards.
- Perform warranty walks and reviews as required to address any issues promptly.
- Participate in the maintenance team's on-call rotation, responding to critical alarms during business hours and scheduled on-call shifts.
- Support the development and improvement of written maintenance and operation procedures.
- Collaborate with construction implementation teams to ensure maintenance programs and services are set up and executed correctly.
- Assist Facilities Managers in tracking work orders, follow-ups, and communication with vendors to ensure timely completion of tasks.
- Write, organize, and communicate Standard Operating Procedures (SOPs) to ensure consistency and efficiency in operations.
- Take on additional duties and projects as required to support the goals of the Facilities Management team.
Required Education and/or Experience:
We are seeking an individual with one to two years of customer service experience with a general interest in Store Construction & Design. High school diploma or GED equivalent; 1 - 2 years related experience and/or training; or equivalent combination of education and experience. Internal JD Finish Line experience strongly preferred.
Required Computer and/or Technical Skills:
Should have basic to intermediate knowledge and abilities with Microsoft Word, Excel, and PowerPoint. Knowledge of material handling equipment including ability to understand mechanical/electronic controls and wiring diagrams. Able to read construction documents and CAD drawings. Possesses some working knowledge of HVAC, plumbing, electrical, sewer, roofing, commercial construction, fire and safety equipment. Exposure or knowledge of Service Channel is a plus.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Sit for more than 6 hours per shift
- Use hands to finger, handle and feel
- Reach with hands and arms
- Talk and/or hear
- Stand for up to 2 hours at a time regularly
- Walk or move from one location to another
- Periodically may need to climb, balance, stoop, kneel, or crouch
- Lift and/or move up to 10 pounds regularly and up to 50 pounds occasionally
- Punctuality and regular attendance consistent with the company s policies are required for the position.
- Average work week is 40 - 50 hours, which can vary depending on business need.
- Individual must be available to respond to urgent and/or unpredictable business needs as they arise, including during evenings and some weekends. Accordingly, flexibility and responsiveness, including during non-traditional business hours, is expected and required. Although not guaranteed, weekend demands are likely to arise at least one weekend per month.
Work Environment:
The work environment for this position is a moderately noisy office setting with very limited exposure to a moderate to loud warehouse setting.
The company reserves the right to modify this job description with or without notice. Employees may be asked to perform additional duties outside of normal job scope on a temporary basis per company policy.