Job Details
JOB TITLE: ReceptionistGENERAL SUMMARY OF DUTIES:The Receptionist provides assistance to visitors and patients in a kind and courteous manner and accurately directs incoming telephone calls in an effort toward promoting departmental efficiency. The Receptionist answers routine questions and provides assistance and directions when necessary.REQUIREMENTS:High School Diploma or equivalent required. Minimum of 1 year of hospital or medical office experience preferred. Must be able to communicate verbally and non-verbally in a professional way. Ability to use time wisely in preparing work area to meet high-paced demand. Shows a genuine desire to work and improve the hospital as a whole. Outstanding multi-tasking abilities. Strong medical terminology. Proficiency in Microsoft Office (Outlook, Excel, Word, and Powerpoint). Must demonstrate excellent phone etiquette and exceptional customer service skills.ESSENTIAL FUNCTIONS:* Opens office (checks answering machine for messages, turns on computers, calls answering service, etc.) disperses messages.* Closes office (turns over phones to answering service, delivers outgoing mail to mailbox at end of day, etc.)* Answers telephone lines promptly.* Greets patients and visitors upon arrival.* Correctly enters registration and insurance information into computer.* Secures all necessary signatures on patient's medical records.* Verifies the insurance for those that must be done on date of service.* Performs various secretarial and clerical duties.* Verifies insurance benefits.* Enters patient information into computer.* Collects patient payments.* Learns all other aspects of admitting, scheduling, etc. for optimal efficiency of the Business Office.