Job Details
Field Support Technician
Radnor, PA - 100% On Site
Duration: Ends 6 months
Does this position have the potential to convert to direct? Yes
Hours: Mon Fri 8am 5pm
Prescreening Questions:
o Describe your experience supporting users (looking for people who are comfortable troubleshooting vs. escalating every ticket)?
o How many years of Field/Desktop/Onsite Support experience?
o Briefly explain why you believe you are the best candidate for this position?
Role Overview:
Day to Day desktop support anything from troubleshooting hardware to setting up a new user to reimaging desktops.
Day to Day Responsibilities:
o Oversees the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network.
o Provides level I & II end-user support for software and hardware issues.
o Oversees the daily operations of the local area network.
o Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.
o Troubleshoots Desktop Virus and malware issues.
o Maintains a daily backup of all network files.
o Performs service administration tasks for software and hardware products to ensure manufacturer warranty.
o Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance.
o Performs software and hardware inventory.
Years' Experience Required: 2+ preferred
Education Requirements: HSD
Systems/Software Proficiencies: ServiceNow or any comparable ticketing system,
Certifications: A+ PC Technician; Both Network + and Dell Hardware certification is a plus
Top 5 Must have Skills:
o Troubleshooting PC Hardware, Windows, Outlook/365, Web browsers.
o Strong focus on customer service and communication skills (exceptional) - someone who will proactively engage a user and can communicate with a broad audience
o Ability to triage incoming ticket requests and prioritize.
o Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
o Routine reporting and data integrity.
Interview Process: Zoom Interviews
Covid Protocol: An additional requirement for this role is the ability to comply with COVID-19 health and safety protocols including COVID-19 proof of vaccination when required.
Work Equipment: Laptop
Top 5 Must have Skills:
o Troubleshooting PC Hardware, Windows, Outlook/365, Web browsers.
o Strong focus on customer service and communication skills (exceptional) - someone who will proactively engage a user and can communicate with a broad audience
o Ability to triage incoming ticket requests and prioritize.
o Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
o Routine reporting and data integrity.