Job Details
- Dallas, TX, USA
- Full-time
- Job-Category: Food & Beverage
- Job Type: Permanent
- Job Schedule: Full-Time
Company Description
Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories.
Job Description
ESSENTIAL JOB FUNCTIONS
- Consistently offer professional, friendly and proactive guest service while supporting fellow employees
- Communicate all departmental policies, procedures and other required service standards
- Monitor & maintain the sanitation of kitchen equipment and other areas within the hotel
- Prepare monthly reports on shortages in china, silverware and equipment and requisition replacements as required while following budget guidelines
- Oversee the scheduling and labor management of stewarding employees
- Oversee ordering of chemicals and operating supplies
- Work closely with Banquet department to deliver equipment and food in timely manner
- Attend Banquet Event Order meetings and communicate changes to hourly team
- Work closely with equipment vendors to procure the best product for the best price
- Manage performance of the team
- Prepare and distribute assignments for Stewarding staff and review priorities
- Monitor all work areas for compliance with State Health regulations and Hotel requirements; follow through on any violation
- Coordinate and assist with Banquet function requirements as assigned
- Assist Stewarding staff with their job functions where needed to ensure optimum cleanliness and service standards
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Review B.E.O.'s (Banquet Event Orders) at weekly meeting and resolve discrepancies. Determine staffing level and equipment needs. Prepare equipment set-up sheets and ensure follow through on Banquet support needs required from Stewarding.
- Establish par levels and storage requirements for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.
- Check storage areas for proper supplies, organization and cleanliness. Instruct designated personnel to rectify any cleanliness/organization deficiencies.
- Ensure that all items are stored in accordance with State/Local Health and Fire Departments regulations and according to Hotel requirements.
- Establish cleaning schedule for all tasks to be completed on a daily/weekly/monthly/quarterly basis, ensuring that all areas are routinely cleaned.
- Develop checklists for employees to follow when completing scheduled cleaning tasks.
- Establish and monitor compliance with recycling/conservation specifications.
- Establish and review labor costs, chemical cost per cover, daily expenses and breakage; resolve discrepancies with Accounting. Track actuals against budget.
- Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands, while adhering to budget needs.
- Monitor and maintain pest control requirements in accordance with hotel standards.
- Assist Stewarding staff with their job functions where needed to ensure optimum cleanliness and service standards.
- Monitor and ensure that Stewarding staff follows safety practices.
- Establish a preventive maintenance program for all machinery and maintain accurate records of program.
- Complete work orders for maintenance repairs and submit to Royal Service. Contact Engineering directly for urgent repairs.
Qualifications
- University or College degree in a related discipline, preferred
- 5 years experience in food service janitorial supervisory position.
- Previous leadership experience in a Stewarding department required
- Strong interpersonal and problem solving abilities
- Computer literate in Microsoft & Windows applications required
- Ability to coordinate a team, work well under a fast paced & high pressure environment, driven to remain calm & courteous at all time, and hold the needs of a guest with high priority.
- Knowledge of proper cleaning techniques, requirements and use of equipment/machinery
- Understands financials of the department
- Highly responsible, reliable & dependable
- Knowledge of proper chemical handling.
- Fluency in English, both verbal and non-verbal.
- Provide legible communication and direction.
- Compute basic arithmetic.
- Ability to:
- satisfactorily communicate in English with management and co-workers to their understanding.
- enforce Hotel standards, policies and procedures with department staff.
- prioritize and organize work assignments, delegate work.
- direct performance of staff and follow up with corrections where needed.
- motivate staff and maintain a cohesive team.
- ascertain departmental training needs and provide such training.
- be a clear thinker in pressure situations and exercise good judgements.
- focus attention on details.
- ensure security of storage room access and hotel property.
- work without direct supervision
PHYSICAL ABILITIES
- Exert physical effort in transporting chemicals, Queen Mary s, palette jack, pots and pans (50-150 pounds) throughout the hotel.
- Endure various physical movements throughout the work areas.
- Frequent lifting, kneeling, pushing, and pulling
- Frequent bending and reaching
- Reach 1-2 feet.
- Remain in stationary position for 1-3 hours throughout work shift.
Additional Information
What s in it for you:
- Paid time off
- Medical, Dental and Vision Insurance
- 401K Retirement Plan
- Complimentary Shift Meal
- Employee benefit card offering discounted rates in Accor worldwide.
- Learning programs through our Academy designed to sharpen your skills.
- Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
- Career development opportunities with national and international promotion opportunities.