Job Details
Helpdesk Analyst
Located onsite in Sacramento, CA
Ticketing System is ServiceNow. Handling call escalations from Tier 1 to Tier 2. Standard working hours, M-F, 8 hours a day supporting PST. Phone, email and chat support.
Technical Support, 2+ years, Is Required
Written Communication, 2-5 years, Is Required
Mac OS X, 2-5 years, Is Required
Time Management, 2-5 years, Is Required
Communication Skill, 2-5 years, Is Required
Problem Solving, 2-5 years, Is Required
iOS 2-5 years, Is Required
Additional Preferred skills
Certified Support Professional
Cisco CCNA certification
CompTIA A+ certification
Knowledge of ITIL standard methodologies such as the difference between Incident, Problem, and Change
**Candidates must be able to work onsite at client, 5 days a week**