Job Details
** Work from Home Texas Experienced Claims Level II Adjuster**
**Job Category****:** Claims **Requisition Number****:** EXPER001442 Showing 1 location Remote Texas
Remote Work from Home
Remote Texas
Texas, USA
Remote Texas
Remote Work from Home
Remote Texas
Texas, USA
**Job Details**
**Description**
**About Our Texas Experienced Claims Level II Adjusters:**
Level II Claims Adjusters at Elephant are our mid to senior level claims adjusters. They investigate more complex situations in which it is not as clear who is responsible and if there is applicable coverage. They are responsible for providing outstanding customer service to our customers by keeping them informed of the claims process every step of the way. They are also responsible for negotiating claims with those involved in an accident, other insurance companies, and at times with attorneys. It is required that a successful candidate has prior claims experience in dealing with coverage issues and disputed liability. ***Texas residency is required*.**
***Work at Home Requirements:***
* *A dedicated workspace that is free from background noise and distractions of any kind during business hours.*
* *A reliable high-speed broadband Internet service provider with a connection speed of at least 5 megabytes. A speed test will be required.*
* *Ability for Ethernet cable to be physically connected to carrier by the router or modem.*
**Job Responsibilities:**
* Processes automobile insurance claims by doing the following:
+ Collects statements from each party.
+ Assesses liability and notifies each party of liability.
+ Settles coverage issues.
+ Researches previous claims and accidents
+ Requests police reports and evidence such as video or witness accounts
+ Provides superior customer service when assisting customers with questions regarding their claims.
+ Sets up estimates for inspection and in some cases issues payments.
* Works closely with beginner level claims associates to assist with complex claims and training.
* Handles PIP/Medpay claims by doing the following:
+ Gathers information regarding injuries, treatment, and loss of income
* Receives, reviews, and issues payments for medical expenses or loss of income
**Required Qualifications:**
* 2 or more years of Auto Claims handling experience dealing with disputed liability and coverage issues
* High school diploma or equivalent
* Basic computer and typing skills
* Basic math skills
* Ability to multi-task and work efficiently
* Time management and organizational skills
* Demonstrated ability to resolve conflicts
* Strong interpersonal and written communication skills
* Attention to detail and analytical skills
* Talent for investigation and research
* Positive attitude and willingness to adapt
* ***Must be a resident of Texas***
**Preferred Qualifications:**
* College degree
* Experience with Microsoft programs such as Word, Outlook, and Excel
* Experience with Guidewire
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