Job Details
** Service Manager**
**Job Category****:** Service **Requisition Number****:** ACCOU001097 Showing 1 location **Job Details**
**Description**
**Responsibilities and Essential Duties:**
* Role modeling the Mission, Vision and Core Values of the company.
* Creating and maintaining a highly motivated, certified team of ASRs that provide exceptional service and build customer intimacy.
* Train, monitor and coach team to insure internalization of best practices (Service Absolutes, Customer Inventory Management etc.) and support of customer retention and growth initiatives (Renewal Drive, Price Increases, Growth Initiatives etc.).
* Meet company defined performance metrics (Route Growth, Merchandise Expense, Open TOCs, LB%, NPS Scores, Exposure etc.).
* Maintain team to Service Manpower Model Requirements.
* Allocate Service resources to routes, route support and to support new account install as required. Manage PTO process.
* Complete RAL training and evaluations.
* Build effective relationships that drive growth and retention through the Goodwill program and by supporting and partnering with Customer Development Representations and Strategic Account Managers.
* Role model and maintain a safe working environment.
* Daily check-ins; hold weekly meetings, review schedule.
* Other duties as periodically assigned.
**Requirements and Qualifications:**
* High School Diploma/GED; Bachelors Degree preferred.
* Excellent verbal communication skills; Must be able to manage conflict and resolve problems.
* Motivating skills The person should be able to encourage and build team spirit, bringing mutual respect, competitive spirit and cooperation.
* Decision Making He/she should have the ability to analyze information and evaluate results.
* Planning Skills The manager should have the ability to develop specific plan and goals to help in accomplishing tasks efficiently.
* He/she must have a professional appearance, high emotional intelligence, pleasant personality and display managerial leadership capabilities.
* Must be computer proficient.
* Must be at least 21 years of age, possess an active drivers license and able to meet the physical requirements of the position.
**Skills**
**Preferred**
**Leadership** *Novice* **Influencing** *Novice* **Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Flexibility****:** Inspired to perform well when granted the ability to set your own schedule and goals **Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization **Education**
**Required**
High School or better.
**Experience**
**Preferred**
2-3 years customer service experience preferred. 2-3 years driving/delivery experience preferred.