Job Details
**Job Type:** Regular
**Time Type:** Part time
**Work Shift:** Day (United States of America)
**FLSA Status:** Non-Exempt
**When you join the growing BILH team, you're not just taking a job, youre making a difference in peoples lives.**
Based in Beverly, the schedule for this position is Mon and Tues, 8-4:30PM and e/o weekend.
Contributes to the Hospitals mission by welcoming and registering patients in an efficient and empathetic manner. This administrative/customer service staff position may be the first face of the organization when a patient visits and can have a dramatic impact on making individuals feel welcomed and ease their anxiety by starting their hospital visit professionally. In addition this position impacts patient safety and clinical care by ensuring the patient identifiers are correct and on reimbursement by collecting accurate insurance information and co-pays.
**Job Description:**
**Position Summary:**
Under the direction of the Director, Manager and/or Supervisor of Patient Access Services, performs functions which include greeting the patients, assisting family members of patients, paging security, registering and scheduling patients, performing data entry of charges (in certain areas), verifying insurances for eligibility and benefits, and obtaining authorizations or pre-certifications, when needed. Includes the collection and/or notification of any out-of-pocket payments the patient may owe for insurance co-payments or deposits for the services rendered, if applicable. Provides exceptional customer service to all. Is friendly, caring, courteous, and professional. Is a liaison to the patient, family member, and to the services/departments at the hospital or clinic. Greeting; registration; insurance verification; facility copay collection; printing/obtaining requisitions for patients that present without an order; and general customer service
+ Administrative Support
+ Coordinate/facilitates daily administrative departmental activity
+ Assures copay collection
+ Addresses patient and provider inquiries - Phone/Fax/Email
+ Registers and enters patient orders for Radiology and Laboratory Services
+ Assists with departmental administrative support supply ordering, copying, etc.
+ 1-2 years experience in a healthcare setting, preferably in registration.
+ Typing speed 50WPM, CRT experience, medical terminology.
+ Third party payor knowledge and insurance background required.
+ Excellent Customer Service Skills.
**Education:**
High School Diploma or GED
**As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more ( about this requirement.**
**More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.**
**Equal Opportunity** **Employer/Veterans/Disabled**