Job Details
We are expanding! At Lisinski Law Firm, we fight to legalize the immigration status of people across the country by bringing a unique and compassionate approach to the law. Our mission is to change as many lives as possible! We love what we do and have an excellent culture of teamwork and human-first mentality. We are looking for a customer and employee focused General Manager to join our team and help us continue to deliver the highest quality service to our clients. Come grow with us!
The General Manager will oversee all operations of the office, including back-office and front-office operations, with KPIs related to client satisfaction, employee satisfaction, revenue, and operations-focused targets. This person will support the Intake and Client Success teams to reach their full potential and ensure a Red-Carpet experience for each client in their office. They will also support and oversee all administrative staff and support the legal staff from an operational perspective. This is a new position for the Firm and presents exciting opportunities to help craft the role from the ground up!
Duties & Responsibilities
- Drive employee satisfaction, client satisfaction, and revenue.
- Lead numerous functions including client facing and administrative teams.
- Partner with Intake Manager to review market analysis to determine customer needs, volume potential, price schedules, discount rates and promotional sales programs.
- Oversee a team of 8-15 team members in business development, administration, client services, and reception.
- Develop a business plan that covers revenue and expense controls for your local office.
- Support client facing staff with existing client interactions and resolve existing client concerns by partnering with the appropriate departments out of the Firm s principal office.
- Nurture local grassroot relationships with businesses within a 10-mile radius of the office by finding advertising, sponsorship, and event opportunities.
- Must be able to think critically in a fast-paced, high-volume environment.
- Will be heavily involved in selecting, training, scheduling, and coaching new team members.
- Creating Employee work Schedules and ensuring that all employees take their appropriate Breaks & Lunches
- Managing and Ordering Office supplies and other office needs
- Direct point of contact to the office location for company communication
- Tracking goals, reporting results, and overseeing the activities and performance of the team
- Present revenue and expense reports and realistic forecasts to the leadership team
- Conduct ongoing training to develop the team through motivation, counseling, and product knowledge education.
- Ensure their office meets the Firmwide standards set for appearance and organization to remain on brand and ensure seamless client experience across offices.
Qualifications & Required Skills
- Excellent verbal and written communication skills particularly in a leadership position
- World class client service skills
- Positive attitude
- Excellent time management skills with proven ability to meet deadlines and time manage themselves and others, including ability to prioritize tasks and to delegate when appropriate
- Impeccable organizational skills and attention to detail
- Strong analytical and problem-solving skills
- Enjoy working in a fast-paced, results driven environment
- Proficient with Microsoft Office Suite, DropBox and Case Management or related software
- Bilingual (Spanish-English)
- Technical and operational background preferred
- Flexibility and adaptability to thrive in a high-growth, fast-changing environment that is still an organizational work in progress
Education and Experience
- Bachelor s degree in business, Management or Political Science. 5 or more years of experience may substitute for a degree.
- At least 3-5 years of experience as a GM handling back-office as well as customer service areas in either a retail or service-oriented field
- 5-7 years of experience leading and managing people.
Physical Requirements
- Prolonged periods of sitting at a desk and working on a computer
- Some travel may be required up to 4 times per year