Job Details
**Customer Service Intern**
**Waterdown, ON, CA**
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**Job Title:** Customer Service Intern **Date:** January 2022
**Reports To:** Manager, Customer Service **Department:** Customer Service
**Job Overview**
This position provides support to maximize opportunities within our Customer Service team and broader stakeholder groups, including other Operations teams, Commercial and Finance. This role will involve day-to-day collaboration to drive assigned projects to completion as well as support functional activities. This individual must serve as a contributing member of the Operations team while championing Strykers Mission and Values.
**Responsibilities**
**Individual Responsibilities:**
* Proactively collaborates with internal teams/departments to promote a culture of inclusiveness and cooperation
* Responsible to live and drive Strykers five success factors: Quality First, Customer Experience, Innovation, People Development, and Financial Results
**Functional Responsibilities:**
* Develop standardized format for updating Customer preferences in ERP
* Create and propose plan for Customer preference data cleanse and update in ERP
* Develop process and create standard communication template for future Customer preference updates to ensure accurate data is maintained
* Assist with data optimization activities and updates to support operational efficiency, such as open sales order reviews and shipments forecasting
* Run reports and prepare analysis for team, upon request.
* Identify process improvements and implement solutions with the team
* Provide support to other positions within Operations, as required
* Other duties assigned by manager
**Conduct & Compliance:**
* Abide by and support the policies set forth in the Stryker Code of Conduct
* Understand that compliance with the Code of Conduct, as it may be amended by Stryker Corporation from time to time, is a condition of continued employment with Stryker
* Conduct work in compliance with all laws, rules, and regulations and in accordance with Strykers high ethical standards
* Report any violations of these policies and procedures to Stryker management or in the manner outlined in Strykers Ethics Hotline Policy
**Knowledge & Skill Requirements**
* Excellent Excel skills and experience manipulating and analyzing data.
* Experience creating data visualizations using PowerBI is an asset.
* Experience with shared communication platforms such as Microsoft Teams and SharePoint is an asset.
* High-energy, high urgency, with a passion for winning.
* Highly service oriented, with a continuous commitment to enhancing the customer experience
* Eagerness to learn and take on new tasks
* Excellent interpersonal and communication skills
* Effective planning and organizational skills; must be able to prioritize work
* Must be extremely detail oriented
**Education & Qualifications**
* College diploma or university degree in progress
* Experience in Customer Service is an asset
d job description here.
Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at
**About Stryker**
Stryker is one of the worlds leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.
We are proud to be named one of the Worlds Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting
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**Responsibilities**
**Job ID** R0060197 By clicking the Apply button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takedas and . I further attest that all information I submit in my employment application is true to the best of my knowledge.
****Job Description****
**Medical Support Specialist LPN**
**About BioLife Plasma Services**
Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, well support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment.
*BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd.*
***OBJECTIVES/PURPOSE***
The Medical Support Specialist determines donor eligibility to donate plasma, management of donor adverse events, review of laboratory test results, donor notification of unsuitable test results. The Medical Support Specialist works under the direct supervision of the Center Manager (or Assistant Manager as applicable) for operational guidance and under the supervision of the Center Physician for medical issues. Ideally, the Medical Support Specialist will be familiar with regulations of the plasma collection industry and/or a manufacturing environment. The Medical Support
Specialist follows guidance provided by BioLife Medical Affairs and provides center level support of environmental, health and safety (EHS).
***ACCOUNTABILITIES***
* **Donor Eligibility (85%)**
* Determine donor eligibility accurately and in a timely manner, to include, proper management of informed consent, AIDS education and confidential self-exclusion, medical history interview and acceptance requirements, physical examination, blood testing, and reviewing Serological Protein Electrophoresis (SPE) as required.
* Evaluate and manage donor reaction(s), which occurs at the facility as outlined in the SOPs. Follow applicable SOPs for medical emergencies including the execution of Center Physicians standing orders and donor transport to emergency care facilities.
* Manage donor deferral; reviews test results and notify donors of unsuitable test results per applicable SOPs.
* Initiation and investigation of Post Donation Information (PDI).
* Refer to the Center Physician or Medical Affairs (as applicable) when in need of providing unacceptable findings to donors, problem solving, or guidance concerning medical or technical issues, including donor safety and eligibility.
* Demonstrate continued competency in the performance of job responsibilities and complete periodic assessment with the Center Physician per applicable SOPs.
* **Assist the EHS program as required per SOPs or as requested by the EHS Manager (5%)**
* Conduct pre-placement evaluation of new hires to include assessment of medical history questionnaire.
* Support the Hepatitis B and Seasonal Flu vaccination programs for employees as applicable.
* Maintain applicable employee medical records.
* Member of EHS site committee and assist in training of employees, as required.
* Manage employee incidents and determine whether further evaluation is required by occupational health/ER. Refer to EHS guidance regarding employee incidents.
* Administer first aid to employees as needed.
* Act as Pandemic Coordinator when authorized by EHS.
* Supports investigations associated with pandemic threats within local community as indicated by EHS or Medical Affairs.
* **May perform all required duties in the area of Medical History (including, but not limited to): (10%)**
* Greet donors as they enter and exit the donor floor.
* Take and record donor pulse, blood pressure, and temperature measures and monitor electronic donor questionnaire system.
* Perform finger stick, test sample, and record other donor measures to include hematocrit, total protein and weight.
Enter donor information into the Donor Information System (DIS).
***DIMENSIONS AND ASPECTS***
**Technical/Functional (Line) Expertise**
* Currently licensed or certified in the state where duties will be assigned: Licensed Practical or Vocational Nurse (LPN or LVN)
* Curren