Job Details
Job Purpose
This position functions as the face of the Benefits Department and is the HR partner responsible for identifying customer needs and driving appropriate solutions related to employee - retiree health, wealth, and wellness.
Essential Functions
- Manage the Benefits Call Center and serve as the lead to serve our internal clients to exceed expectations
- Supports employee engagement initiatives in benefit programs through strategic initiatives around communication, education, and branding
- Manage the day-to-day administration of employee and retiree benefits plans and serve as the escalation point for complex inquiries
- Manage vendor relationships to ensure proper collaboration to enhance health, wealth, and wellness offerings
- Develop and track metrics for measuring success around benefit programs and the Benefits Call Center
- Create, deliver, and/or coordinate HWW training programs
- Assist benefits team with day-to-day benefit projects, activities, and initiatives
- Adhere to all compliance regulations and/or applicable laws
- Understand and maintain current knowledge of each benefit plan and ensure compliance
- Communicate detailed plan provisions or changes to individuals or groups in a way that the content is understood by those impacted
Education
- Four years of College resulting in a Bachelor's Degree or equivalent
Certifications, Accreditations, Licenses
- PHR, SPHR, or CEBS or progress towards achieving designations preferred
Experience
- 3-5 years of experience
- Prior experience in a benefits function required
- Management experience preferred
Special Knowledge, Skills, and Abilities
- Ability to think strategically and holistically to execute on all projects/deliverables
- Current working knowledge of HR and benefit related laws, regulations, and standard practices
- Strong computer literacy with HRIS and Microsoft Office programs
- Ability to influence peers through positive approach and energy
- Ability to maintain appropriate confidentiality
- Professional written and oral communication skills
Supervisory Responsibilities
May lead or manage 1-2 call center/clerical staff
Altafiber:
We were made aware of an employment scam in which a third-party is creating false communications under the altafiber name. We want to reiterate that altafiber never seeks payment from job applicants and only reaches out from @altafiber.com email addresses. We are encouraging applicants to apply through our website at altafiber Careers for added security.