Customer Service Representative

Job Details

Atlas Bolt & Screw Company LLC

Come join a team where People make the difference! As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent.

Position Summary: Builds rapport and serves customers by providing product and service information; accurately processes customer orders in a timely manner; and resolves product and service problems by performing the following duties:

Essential Duties and Responsibilities:

• Assist customers by phone or in person; build a rapport with customers through friendly, engaging communication.
• Enter orders into computer system; check stock; complete paperwork to fill order.
• Track orders and update customers to ensure good customer service.
• Resolve product or service problems by clarifying the customer s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Attract potential customers by answering product and service questions; suggesting information about other products and services.
• Process and get approvals for customer adjustments.
• Communicate with Sales Executives on current status of accounts and potential expansion of customer s business.
• Perform clerical duties when needed (including some purchasing).
• Other duties as assigned.

Qualifications

• Associate s Degree or equivalent, OR 2+ years of related experience.
• Excellent verbal communication skills and telephone manner.
• Ability to resolve conflict.
• Experience working with customer support.

 Atlas Bolt & Screw Company

 05/19/2024

 Ashland,OH