Job Details
** Customer Service 1**
**Job Category****:** Stations-Southeast **Requisition Number****:** CUSTO03544 Showing 1 location **Job Details**
**Description**
**Pilot Freight Services** is seeking a full time **Customer Service Agent** for our **La Vergne, TN location.**
**JOB SUMMARY:**
The Customer Service 1 is responsible for answering incoming calls and providing excellent customer service. They monitor and respond to customer inquiries. They track, trace, enter, and update shipments
**Responsibilities:**
* Frequent and accurate communication to customer, cartage agents, and other station and company personnel.
* Provide rate quotes on shipments
* Track & trace shipments progress and resolve any problems
* Coordinate recovery and delivery schedules with various cartage agents and reliably relay information to all parties concerned in a timely manner
* Update customer sheets
**Qualifications:**
* Must have some Customer Service background
* Must be detail-oriented
* Must have excellent computer and communication skills
* Must have the ability to multi-task in a high-paced environment
**Qualifications**
**Skills**
**Behaviors**
**Required**
**Enthusiastic****:** Shows intense and eager enjoyment and interest
**Dedicated****:** Devoted to a task or purpose with loyalty or integrity
**Detail Oriented****:** Capable of carrying out a given task with all details necessary to get the task done well
**:**
**Motivations**
**Required**
**Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization
**Preferred**
**Job Security****:** Inspired to perform well by the knowledge that your job is safe
**Growth Opportunities****:** Inspired to perform well by the chance to take on more responsibility
**:**
**Education**
**Experience**
**Licenses & Certifications**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)