Job Details
**IT Operations & Support Specialist- Remote**
San Francisco, California / Engineering Engineering Management Team / Full-time Were on a mission to bring transparency and joy to commissions management. Commissions incentivize behavior that drives revenue. But most companies still rely on spreadsheets or legacy software providers to manage commissions, and this often results in errors, lost time, and frustrated reps and admins alike.
We believe that getting paid should be fun and that work should be a breeze for compensation plan administrators. Thats why weve created a scalable, flexible, no-code solution that enables finance and operations teams to model, automate, and optimize performance incentives.
Twenty of the Forbes Cloud 100 including like Amplitude, Gong, and Hopin use CaptivateIQ to power their incentive compensation programs. We have over $63M in funding from Sequoia, Accel, Y Combinator, Amity Ventures, GTMFund, S28 Capital, and other top investors. Weve grown over 3x by all measures in the past year including revenue, customers, and employees and were searching for more great folks such as yourself to help us transform the world of incentive compensation.
Were proud of our 5.0 rating on Glassdoor. Our remote team comes from diverse backgrounds and experiences which helps us better serve our customers and each other. People are at the heart of our open and inclusive organization, and we bring transparency, humility, and respect to everything that we do. Behind every great software company is the team building it. We are an engineering team of multicultural, highly collaborative, fully distributed, humble learners. We pride ourselves on building best-in-class products powered by innovative technologies.
**About the role:** The IT staff will ensure all necessary software components and corporate hardware are seamlessly integrated and functioning properly to support data-driven operational systems. This position requires the ability to analyze, troubleshoot and resolve technical issues, configure and maintain computer equipment, and support a variety of industry-standard tools and proprietary software systems.
**Responsibilities**
+ Maintains a strong customer focus in providing services, at times conferring with vendors, partners, and clients.
+ Capable of comprehending, analyzing, and troubleshooting highly complex systems and production processes.
+ Self-starter with the ability to balance a sense of urgency against measured thinking and attention to detail.
+ Manage internal cloud hosting environments and deployments.
+ Support on-call rotationHardware and software support.
**Requirements**
+ 3-5+ years of relevant experience required.
+ Technical skills with macOS.
+ Experience with cloud services such as AWS and Okta.
+ Written and verbal communication skills and ability to work collaboratively with system users and other technical colleagues.
+ Able to diagnose and resolve issues across multiple communication protocols, networks, and operating systems.
+ Experience working with virtual servers.
+ Strong attention to detail.
+ Bachelor's Degree in Computer Science or Information Technology.
+ Knowledge of programming languages.
+ Familiarity with endpoint management and VPN technologies
+ Experience with administering Cloud Service Providers (ex: AWS and GCP)
+ Managed a large fleet of computers.
+ Experience with Jamf and/or Jira.