Job Details
**Professional Services Administrator - Customer Service**
Vernon Hills, Illinois Contract Added - 18 hours ago **Location**
Professional Services Administrator - Customer Service **Job Description**
**TITLE: Professional Services Administrator**
**LOCATION: REMOTE
CONTRACT: 3 months**
**OVERVIEW**
The Professional Services Administrator supports the processing of subscription services and is responsible for various tasks within those areas. Responsibilities include, but are not limited to, creation and accuracy of Customer order forms, processing within various Partner websites, maintaining accurate and up-to-date logs, validating accuracy of Partner and Customer invoices, and providing recommendations for continual process improvement. The Professional Services Administrator will interact with numerous internal departments throughout the Customer subscription fulfillment process.
**RESPONSIBILITIES**
* Create order forms, subscription records and invoices for appropriate stakeholders, ensuring accurate content, supporting documentation and contact information.
* Maintain billing function, including reviewing data to validate complete and accurate data being invoiced to customers.
* Work closely with internal teams to ensure accuracy of data used for Customer ordering and billing.
* Receive, research, and resolve internal and external stakeholder inquiries concerning account status.
* Ensure that customers and vendor SLAs are met based on business requirements
* Respond to inquiries in a timely and professional manner.
* Review workflow and identify processes improvements for better efficiency.
* Act as a backup for team members and aid management as necessary.
* Reconcile reporting as directed.
**QUALIFICATIONS**
* High school diploma
* Proficient with Microsoft Office Applications with strong Excel skills.
* Demonstrate organizational and multitasking skills with the ability to meet deadlines.
* Excellent customer service and creative problem-solving skills
* Excellent verbal and written communication skills, with the ability to effectively interact with all
* stakeholders including senior leadership.
* Strong attention to detail
**PREFERRED QUALIFICATIONS**
* Accounting and/or billing experience
* Data entry experience
* Familiar with CRM and billing platforms
* Bachelors degree