Job Details
W2 ONLY - NO C2C or 1099
IT Commercial is expanding their CRM/COE team. The team will be involved in delivering, operating and supporting the upcoming CRM projects and services. The IT Solution Architect is responsible for working closely with Americas Commercial teams and CRM development teams to deliver scalable and sustainable solutions.
The individual will be a key contributor to the execution and vision of the IT Commercial strategy and roadmap for CRM. The position requires strong CRM design, implementation, and support experience in large multi-national instances of Salesforce.com.
This is a long term opportunity with extension revisions every 90 days.
Responsibilities:
- Wok with commercial teams to capture business requirements, prioritize a development back-log and plan a delivery schedule for the business
- Design CRM solutions in areas such as Account Planning, Customers Segmentation, Territory Management, Pipeline Management, Opportunities Management, Customer Master Data, Marketing Automation and Service Cloud.
- Oversee solution architecture and design for CRM implementation, working in conjunction with technical architects to follow defined SDLC
- Evaluates and leverage CRM emerging technologies to support the company growth and strategy.
- Be a thought leader and drive innovation and adoption of CRM by providing valuable strategies and solutions
Experience and Skills:
- 5 - 10 years' experience in leading Salesforce design, build & deployment activities.
- Ability to understand and solve business and technology challenges related to the implementation of CRM technologies.
- Experience designing and delivering platform-based applications
- Experience in managing and deploying SaaS platforms.
- Experience leading agile delivery processes to guide development teams to deliver the desired business user stories
- Global lead responsible in governing cross-functional/cross-regions solutions and ability to manage processes end-to-end
- Excellent communication skills, Exceptional written, verbal and presentation skills to a diverse set of audiences
- Ability to operate effectively in a global multi-cultural environment and drive harmonization and standardization
- Experience in life sciences and/or medical device company preferred
Education:
- Bachelor's Degree Level or above in IT
Licenses/ Certifications:
- Salesforce.com Certified Sales/Service Consultant, Salesforce.com Certified Administrator, and/or Salesforce.com Certified Developer,
- Training/certification in ITIL, Agile, Project Management preferred