Job Details
**Customer Services Representative**
Sales West Park, Florida Minimum Experience **Mid-level** Compensation **$14 - $15 DOE** URGENT HIRING!
Xpress Guards is a national security guard and protection agency offering integrated security solutions within a rapid response time exceeding our customers security needs.
We are rapidly expanding and seeking high motivated Customer Service Representatives to join our sales team in our West Park, FL office.
As a Customer Service Representative for Xpress Guards , you are a very important part of our team. As the initial contact for clients and new customers, you are the eyes and ears for our sales team, fielding customer inquiries and offering security solutions to best fit their needs. Working in a collaborative and engaging environment, you will have the chance to grow and challenge yourself.
Job Duties:
* Manages inbound and outbound sales calls
* Secures sales by offering security services and identify the customers needs
* Enhances the customer service experience by answering questions/inquires, clarifies information, troubleshoots and provides solutions/alternatives
* Builds sustainable customer relationships in order to establish a solid connection with our existing clients and new customers
* Seeks out prospective customers/business opportunities with new and existing customers
* Keeps records of all interactions in the CRM sales database in a detailed manner ensuring all call related information is recorded
* Follows up on quotes and generates profitable sales orders
* Works well independently along with being able to collaborate with our sales team
Qualifications:
* High school diploma or equivalent
* 1+ year of customer service experience
* Must have excellent communications skills
* Be proficient in PC operation and navigation
* CRM experience is a plus; training will be provided
* Security industry knowledge is a plus
Location West Park, Florida Minimum Experience Mid-level Compensation $14 - $15 DOE