Job Details
Job Description
Northwest Mississippi Community College (NWCC) is seeking part-time Ticketing Agents for the Heindl Center for the Performing Arts. Ticketing Agents sell tickets in person to guests on the day of an event and are expected to have excellent oral and written communication skills, a passion for service, a positive attitude, experience with processing sales transactions using technology, and the ability to communicate comfortably with members of the general public. This position reports to the Assistant Director and follows the Heindl Center performing arts season calendar working events only but may occasionally be asked to fill the role of our daily Box Office Ticketing Agent if needed.
The Heindl Center for the Performing Arts:
The Heindl Center for the Performing Arts is a 65,000 square-foot development that presents a 1,203 seat, fully-equipped performance theater, including balcony seating, a reception gallery with private courtyard, and a two-story lobby entrance. Backstage areas incorporate multiple dressing rooms, a green room, and prop and costume preparation areas. The facility features classrooms, computer labs, a digital piano lab, multiple private instrument practice rooms, and a recording studio for academic music and entertainment industry pathways. Four spacious rehearsal spaces are provided for the Northwest bands and choirs, including an outdoor, 100-yard practice field for the Northwest Marching Band. The Heindl Center hosts Broadway touring productions, celebrity attractions, visiting artists, premier lecturers, local presentations, film screenings, rentals, and on-campus events.
Responsibilities:
- Process ticket sales in person using the ticketing system to include selling tickets, searching for patrons records, and completing cash, check, and credit card transactions.
- Distribute tickets designated for pick up at will call.
- Create a welcoming environment by greeting guests upon entry.
- Provide a high level of customer service when assisting guests and answering questions.
- Work with guests to solve customer service challenges in a professional manner.
- Maintain current and in-depth knowledge of schedule, events, and relevant details for each performance.
- Remain vigilant and proactive in anticipating guest needs during events.
- Demonstrate and maintain a positive attitude.
- Routinely access work email to sign-up for events and to receive communications from the Heindl Center team.
- Comply with all Heindl Center and NWCC policies on communication, dress code, safety, and procedures involving cash and credit transactions.
- Maintain confidentiality of any details of internal operations and or visiting performing artists.
- As needed, may be asked to fill other positions on the events team per staffing requirements of the event.
- Complete any other duties as assigned by the Heindl Center Assistant Director and/or Director.
Qualifications:
- Must be 18 years or older, dependable, and punctual.
- High School Diploma or GED. Documented work experience in customer service including POS transactions preferred. Documented work experience in ticket sales or similar platform preferred.
- Comfort with technology (i.e. use of internet browser, laptop, mouse) with the ability to learn new skills quickly.
- Skill in operating Microsoft Office and internet browsers.
- Availability to work evening hours on weekends or weeknights, signing up for shifts as schedule and openings permit.
- Ability to communicate positively and professionally with members of the general public, NWCC employees and students, and representatives of touring productions.
- Ability to work under pressure during heavy sales periods.
- Ability to lift up to 40 lbs.
- Ability to climb flights of stairs and walk large venue as needed.
Compensation:
- Ticketing Agent compensation begins at $12 per hour.
Application:
Interested applicants should attach and submit the following:
- Application at www.northwestms.edu
- Resume
- Three (3) References
About Us Northwest Mississippi Community College is a two-year, open access public community college primarily serving 11 counties in northwest Mississippi. Our vision states that "Northwest Mississippi Community College transforms our students' lives, enriches our communities, and strives for excellence in our educational programs and services."
Accreditation Northwest Mississippi Community College is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award the Associate of Arts degree, the Associate of Applied Science degree and certificates in career education. Questions about the accreditation of Northwest Mississippi Community College may be directed in writing to the Southern Association of Colleges and Schools Commission on Colleges at 1866 Southern Lane, Decatur, GA 30033-4097, by calling (404) ###-####, or by using information available on SACSCOC's website (www.sacscoc.org).
Affirmative Action Northwest Mississippi Community College does not discriminate on the basis of race, color, national origin, sex, disability, religion, sexual orientation, gender identity, age, or status as a veteran or disabled veteran in all its programs and activities. Northwest Mississippi Community College prohibits sexual harassment and all forms of sexual violence, regardless of sex, gender identity or sexual orientation. The following have been designated to handle inquiries regarding non-discrimination policies: Americans with Disabilities Act of 1990/Section 504 of the Rehabilitation Act of 1973: Disability Support Services Coordinator, Tate Hall, P.O. Box 7046, 4975 Highway 51 North, Senatobia, MS 38668, telephone number (662) ###-####, e-mail address ...@northwestms.edu; Title II of the Age Discrimination Act: Vice President for Finance and Administration, James P. McCormick Administration Building, P.O. Box 7017, 4975 Highway 51 North, Senatobia, MS 38668, telephone number (662) ###-####, e-mail address ...@northwestms.edu; Title IX of the Educational Amendments of 1972/Title VII of the Civil Rights Act of 1964: (For student-related matters) Associate Vice President for Student Services and Enrollment Management, Tate Hall, P.O. Box 7010, 4975 Highway 51 North, Senatobia, MS 38668, telephone number (662) ###-####, e-mail address ...@northwestms.edu or (for employment-related matters) Director of Human Resources, James P. McCormick Administration Building, P.O. Box 7038, 4975 Highway 51 North, Senatobia, MS 38668, telephone number (662) ###-####, email ...@northwestms.edu.
Safety Statement The safety and security of students, faculty, and staff is very important to Northwest Mississippi Community College. A copy of the Annual Security Report, published annually by the Campus Police Department, details Northwest policies and procedures regarding campus safety. A copy of the report, which contains the annual crime statistics report, is available online in the current Northwest Bulletin (www.northwestms.edu/bulletin) or on the Northwest website (www.northwestms.edu) and in printed form upon request from the Campus Police Office at (662) ###-####.