Job Details
Job Type
Full-time
Description
Job Title: Front Desk Supervisor
We are seeking a highly motivated and customer-oriented Front Desk Supervisor to join our team. The ideal candidate will have a true desire to satisfy the needs and desires of our guests and others in a fast-paced environment. As a Front Desk Supervisor, you will be responsible for performing all duties toward the goal of maximizing guest service.
Responsibilities:
- Greet all guests and visitors in a friendly, professional manner, giving proper eye contact and prompt attention.
- Be on alert for guests or visitors that appear to have questions or need aid and be ready to assist them at all times.
- Greet guests who have made advance reservations for lodging and register them in an efficient and pleasant manner.
- Greet visitors who are looking for accommodations and attempt to meet their needs.
- Set up accurate accounts for each guest checking in according to their preferences (room type, payment method, etc.).
- Supervise and train front desk staff to ensure excellent customer service.
- Handle guest complaints and resolve issues in a timely and professional manner.
- Maintain accurate records of room availability and guest accounts.
- Ensure the front desk area is clean, organized, and well-stocked with supplies.
- Assist with other duties as assigned by management.
Requirements:
- High school diploma or equivalent.
- Previous experience in a customer service role, preferably in the hospitality industry.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Strong problem-solving skills and ability to think on your feet.
- Proficient in Microsoft Office and other computer programs.
- Ability to work flexible hours, including weekends and holidays.
If you are a team player with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity as a Front Desk Supervisor.