Job Details
JOB OVERVIEW
Reports to: RenovationsManager
TheLaborer is responsible for completing assigned renovation work includinglifting, carrying, cleaning, loading and unloading materials.
QUALIFICATIONS
- Read, write, speak and understand English
- Ability to follow directions and work as part of a team.
- Ability to lift and carry up to 100 pounds.
- Valid driver"'s license preferred, but not required.
Atthe Sea Mist Oceanfront Resort: We want our guests to relax and be themselveswhich means we need you to:
Be you by beingnatural, professional and personable in the way you are with people
Get ready by takingnotice and using your knowledge so that you are prepared for anything
Show you care by beingthoughtful in the way you welcome and connect with guests
Take action by showinginitiative, taking ownership and going the extra mile
Performance StandardsGUESTS SERVICE:Maintain guests' satisfaction as the driving philosophy of the department.Personally, demonstrate a commitment to guest service by inquiring about servicequality and responding promptly to guest needs. Promptly handle guestcomplaints. Fill in for staff when necessary to ensure guests satisfaction.Ensure you have been trained to meet the department and the resort standards.You are empowered to deliver amazing guest service. You will be encouraged and rewarded for allyour responsive guest assistance. We will be providing all our guests in alloutlets with amazing levels of service to meet or exceed their expectations.You must be sure that consistency of service and standards are met.
FINANCIAL: Assistyour immediate supervisor to manage the department within budget. Assist all your managers to accuratelyforecast revenues/expenses. Assist the team to prepare annual departmentalbudget that accurately reflects the department"'s operations plan. Assist yourmanagers and supervisors in anticipating revenue/cost problems and reportingdiscrepancies to your immediate managers. Assist the team in ensuring thedepartment staff is trained in control procedures as outlined by your managers.Follow controls for all purchasing, receiving, storage, preparation, etc. Keepwaste to a minimum by planning actions and strategies that reduce damage, theftor other factors that cause costs to rise.
PEOPLE: Treat theteam according to the resort"'s values. Assist with the training of the resortteam and recognition programs to maintain a skilled and motivated workforce.Maintain a positive, cooperative work environment between staff and management.Emphasize training and development as a way of doing business in order toempower employees to successfully perform their jobs. Help to develop talent by acting as a mentor. Useongoing safety plan to minimize workers' compensation claims. Train staff toincrease level of guest"'s sales, service and safety skills on an ongoing basis.
QUALITY: you will be trained to know the generaloperations of department and how all resort departments work together toachieve business objectives and to meet guests' expectations. Know the commonlyoccurring challenges of the department and how to overcome them. You will beasked to know department operations standards for your department. You will beheld accountable for consistently meeting these standards.
Primary Responsibilities- Approach all encounters with guests, owners and employees in an attentive, friendly, courteous and service oriented manner.
- Maintain regular attendance in compliance with our Sea Mist Oceanfront Resort standards, as required by scheduling which will varies according to the needs of the resort.
- Maintain high standards of personal appearance and grooming, which include wearing the proper name tag when working.
- Comply at all times with Sea Mist Oceanfront Resort standards and regulations to encourage safe and efficient resort operations.
- Follow all resort and departmental procedures and policies.
- Report emergencies and unusual situations immediately according to policy.
- Handle all assigned tasks in a timely fashion.
- Demonstrate an attitude of cooperation and helpfulness at all times.
- Clean and prepare renovation sites
- Load and unload materials and equipment.
- Dig trenches, compacting earth and backfilling holes
- Handle furniture and guestroom materials with care to avoid damage.
- Assist skilled tradespeople in their duties.
- Employees must, at all times, be friendly, courteous, and helpful to guests, employees and managers.
- Cut grass, trim shrubs, plant flowers and bushes in order to maintain an attractive property.
- Remove trash from all areas by hand or by emptying trash containers.
- Point out and assist with eliminating safety concerns.
- Use proper two way radio etiquette at all times when communicating with other employees.
- Perform any other duties as requested by management.
ESSENTIAL FUNCTIONS Constantly. Adhere to all work order policies and procedures.
Constantly. Lift and carry heavy objects up to 100pounds.
Constantly. Inform supervisor on job and projectstatus.
Constantly. Load and unload furniture andmaterials.
Constantly. Maintain work areas clean andorganized.
Constantly. Empty trashcans and pick up trash fromoutdoor areas.
Constantly. Report all unsafe conditionsimmediately.
Frequently. Complete other duties assigned bysupervisor to include cross training.
Occasionally. Attend all mandatory meetings.
Occasionally. Assist in other departments(facilities, laundry, engineering, housekeeping, etc).
Physical RequirEments SITTING:Rarely. Chair with back.
STANDING/WALKING:Constantly. Stairs, tile, rubber mats covering tile, linoleum, concrete,padded carpet, marble, gravel, etc.
CROUCHING(BEND AT KNEES): Constantly. Lifting, completing tasks performed at lowlevels, loading and unloading materials.
KNEELING/CRAWLING:Occasionally. Placing materials andfurniture.
STOOPING(BEND AT WAIST): Constantly. Picking up materials for transport.
TWISTING(KNEES/WAIST/NECK): Moving and stacking inventory.
CLIMBING:Occasionally. Ladders, step stools, stairs.
BALANCING:Frequently. Climbing ladders, scaffolding, stairs, carrying materials.
LEG/FOOTUSE: Constantly. Lifting andcarrying.
REACHING(OVERHEAD/EXTENSION): Frequently. Unloading/loading trucks
HANDLING/GRASPING:Frequently. Unloading/loading trucks
FINGERING/FEELING:Constantly. Placing materials.
PUSHING/PULLING:Frequently. Average weight: 100-200 lbs; Occasionally. Maximumweight: Materials weighing up to 250 lbs.
LIFTING/CARRYING:Frequently. Average weight: 50-100 lbs; Occasionally. Maximumweight: Furniture weighing up to 150 lbs.
OTHERPHYSICAL DEMANDS: Rarely.
uSE OF SENSES TALKINGIN PERSON: Constantly. Coordinating with other employees.
TALKINGON TELEPHONE: Rarely. Employees.
OTHERSPEECH REQUIREMENTS: Occasionally. 2-way radio and pager.
HEARINGIN PERSON: Constantly. Supervisor and other employees.
HEARINGON TELEPHONE: Rarely. Employees.
OTHERHEARING REQUIREMENTS: Occasionally. 2-way radio and pager
NEARVISION: Constantly. Corrected to 20/40.
FARVISION: Constantly. Corrected to 20/40.
DEPTHPERCEPTION: Constantly. Working with stairs and moving items with teamof other employees
COLORVISION: Occasionally. Determiningdifferences among items.
FULLFIELD VISION: Constantly. Total performance of job.
SMELL: Constantly. Detect potential hazards and odors
Mental Requirements INTERACTIONWITH OTHERS/COMMUNICATIONS SKILLS: Constantly. Professionally deal withdifficult situations/people.
DEADLINES/SHIFTWORK/OVERTIME: Frequently. Meet deadlines as required. Meet multiplepriorities of business demands. Adjust to schedule changes, cover shifts onshort notice.
FLEXIBILITY:Frequently. Need to work a variety of days and hours, varied tasks undervaried conditions.
PACE:Frequently. Must change pace as business demands.
HIGHLYREPETITIVE WORK: Frequently. Similar motions used to repair equipment.
ATTENTIONTO DETAIL: Constantly. Technical aspects, safety.
OTHERPSYCHOLOGICAL DEMANDS: Rarely.
ENVIRONMENTAL SETTING SAFETYREQUIREMENTS (I.E., CLOTHING, SAFETY EQUIPMENT REQUIRED, ACTIVITIES PERFORMED):Constantly. As required for specific job
EXPOSURES(FUMES, CHEMICALS, VIBRATIONS, HUMIDITY, COLD, HEAT, DUST, NOISE): Occasionally.Petroleum, oil, machinery noises and vibrations.
OPERATIONOF EQUIPMENT/TOOLS/VEHICLES: Occasionally. Use power tools, electricmotors, blowers, compressors, generators, power sweepers, vehicles, etc.
PUSHING/PULLING:Constantly. Racks, carts with product. Average weight: 100-200 lbs. Maximumweight: 250 lbs.
LIFTING/CARRYING:Occasionally. Product. Average weight: 50-100 lbs. Maximum weight: 150 lbs.
OTHERPHYSICAL DEMANDS: Rarely.
Sea Mist Oceanfront Resort is an EEO employer - M/F/Vets/Disabled