Job Details
Position Title: Product Support Engineer
Location: Baltimore, MD, US, 21220
Date: Mon, 12 Feb 24 05:04:33 CST
Company Name: STENAHCM20
Description:About Us:Middle River Aerostructure Systems is a world-leading manufacturer of thrust reversers (the braking system on a jet engine), engine nacelle components and specialized aerostructures. It supplies and supports these products for engine makers, airplane manufacturers and aircraft operators. Located on Maryland s Chesapeake Bay near Baltimore, MRAS has a 1.7-million sq. ft. facility situated on 180 acres where the company and its predecessors have designed, built and equipped civil and military aircraft for over 90 years. In 2019, MRAS was acquired by ST Engineering North America, the U.S. affiliate of Singapore-based ST Engineering becoming a part of its global network of aerospace facilities and offices. With the ownership change, the company was renamed Middle River Aerostructure Systems.
Role Summary/PurposeThe Product Support Engineer (PSE) will provide technical support for customers of ST Engineering Middle River Aerostructure Systems (MRAS) nacelle components, to ensure customer operational success and product safety of flight.
The PSE will have the opportunity to build and leverage multiple skill sets including technical writing, communication with customers and partners from around the world, technical support and hardware ownership to support current and next generation products.
Essential ResponsibilitiesTo provide technical support for the use, maintenance, and repair of advanced composites, metallic components, and nacelle systems hardware that will require forward-thinking, a positive attitude and collaboration skills.
Key responsibilities of a PSE include the following:
Provide, with guidance from senior PSE resources, timely technical support for the repair, maintenance, and operation of our hardware to customersComprehend and synthesize data from maintenance manuals, engineering drawings & specifications to respond to customer technical inquiriesMonitor in-service problems and reliability of our products to ensure program reliability requirements are achievedParticipate on teams assigned to address in-service problems and to provide continuous product improvement and value for our customersObtain hardware damage details from customers and collaborate with Repair Engineering to generate structural repairs for field damage casesParticipate in Root Cause and Corrective Action investigations for events occurring on fielded hardware in the fleetCollaborate with Technical Publications Team to ensure the accuracy and completeness of MRAS technical publications and instructions for continued airworthinessParticipate on teams assigned to address organizational initiatives and issuesParticipate as a presenter in technical, program, and customer reviews or conferencesPrepare and present technical data to internal and external customersAssure proper documentation of technical data generated for the assigned projects and/or tasks consistent with engineering and aviation industry policies and procedures
Qualifications / Requirements
Bachelor s Degree in Mechanical Engineering or Aerospace Engineering from an accredited college or university. Three or more years of experience in engineering and/or technical customer support and kowledge of nacelle hardware, the aviation industry and engineering technology and tools is highly preferred, but not mandatory.
Desired Characteristics
Demonstrated ability to analyze and resolve problemsStrong oral and written communication skillsStrong interpersonal and leadership skillsAbility to interface effectively with all levels of the organization and external customersEffective team building skillsStrong project management skillsEffective problem identification and solution skillsAbility to develop and execute plans with a sense of urgencyProven analytical and organizational ability
MRAS is an equal opportunity employer and service provider and does not discriminate on the basis of race, age, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value.
PM23
Nearest Major Market: Baltimore
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