Job Details
Publisher
Job Summary
Channel Training & People Programs is responsible for training and enabling salespeople at resellers globally, including mobile carriers, consumer electronics stores, and enterprise partners. Your work will be key in informing salespeople around the world about products and helping them deliver a great customer experience.
We're looking for a publisher to help get our content out to our sales partners. You'll join a cross-functional team working on sales training and communications, leveraging multiple delivery mechanisms to influence sales audiences around the world.
Required Qualifications:
At least 4 years of experience working within technical systems, including web applications and CMS systems
Fast learner with an intuitive grasp of complex systems
Disciplined approach to testing and quality assurance
Extreme attention to detail balanced with the ability to execute on time
Ability to proof content and make sure it adheres to our guidelines
Organized and able to juggle multiple priorities
What You'll Do:
Publish 15-25 assets per week on our homegrown training platform, including tagging content, bringing in data from multiple locations, checking your work, and performing QA on the live site
Communicate with regional publishing teams to ensure that they're able to publish with ease
Work with a team of developers to troubleshoot system issues and document solutions
Use your problem-solving skills and systems expertise to come up with creative solutions
Show attention to detail to ensure that assets are published correctly the first time
Work cross-functionally to understand and execute the publishing strategy
Make publishing recommendations based on your knowledge of the tools and audiences
Work efficiently so that assets can be published the day that they're ready
Find opportunities for efficiency and automation