Job Details
PrideNow is hiring for a Refrigeration Service Technician for a family owned and operated commercial refrigeration and food equipment services company to work out of their Norwood, MA location. This person will collaborate with customers to provide field services, including troubleshooting, diagnosing, installing, maintaining, and repairing Commercial Refrigeration and Ice Machine Equipment while partnering closely with the Service Manager.
JOB RESPONSIBILITIES:
- Travel to client sites to diagnose and repair refrigeration and ice machine equipment.
- Ensure clear and accurate paperwork for all customer services.
- Coordinate with the Parts Department for precise parts identification and ordering.
- Ensure timely and professional installation of ordered parts.
- Keep the service truck tidy and maintain an organized inventory of parts and tools.
- Engage with manufacturers, sales reps, dealers, and customers.
- Identify service challenges, gather relevant data, and formulate effective solutions.
- Collaborate with manufacturers for equipment diagnosis when required.
- Offer top-tier service and clearly communicate service requirements to customers.
- Advocate for and suggest additional JWS services to customers as appropriate.
JOB QUALIFICATIONS:
- Minimum of 5 years of experience in refrigeration/ice machine equipment repair or a related field.
- High School diploma or GED and a valid driver s license.
- EPA certification and a strong emphasis on safety.
- Ability to climb stairs and ladders.
- Adept at multitasking and adapting to varying tasks.
- Emphasis on customer understanding and satisfaction.
- Ability to lift and carry items weighing up to 75 pounds.
- Independent worker and effective team collaborator.
- Proficiency in using hand tools.
- Demonstrated ability to complete assignments with little to no supervision.
- Previous experience in gas, electric, plumbing, and/or steam repairs is an asset.
- Strong organizational skills and a proactive, team-oriented mindset.
- Physical capability to undertake tasks requiring walking, standing, driving, sitting, squatting, kneeling, reaching, bending, twisting, and turning for up to 8 hours.
- Candidates should be prepared for windshield time, which involves driving between client locations to perform service visits.
JOB BENEFITS:
- Mentoring Incentives: Passionate about mentoring? Earn incentive pay by guiding technicians through in-house Experienced Training Program.
- Ready-to-Go Company Vehicles: They provide well-maintained vehicles equipped with power tools, testing equipment, regeneration tools, gauges, and ladders. Just bring your tools!
- Plentiful Overtime Opportunities: With a robust workforce, you'll have numerous OT chances and a favorable, infrequent on-call schedule. Plus, enjoy on-call incentive pay - double time for holidays, and time-and-a-half for weekends.
- Career Growth: Numerous advancement opportunities await you.
- Comprehensive Health Coverage: Benefit from medical, FREE dental, and vision insurance tailored to your needs, coupled with a company-funded HSA account.
- Future Security: They offer a competitive 401k with a 4% Safe Harbor Match, life insurance, and both short & long-term disability coverage.
- Rewarding Compensation: Experience a competitive pay structure, regular performance reviews, bonuses, pay increments, and quarterly payouts from a company-wide incentive program.
- Work-Life Balance: Enjoy nine company-paid holidays and generous PTO.
- Referral Program: Earn bonuses with our Employee Referral program.
- Empower Your Career: Dive into abundant training opportunities and professional development.
- Utilize tuition reimbursement and individual developmental plans (IDPs) to continually upskill. Thrive in our 'promote from within' culture, ensuring your dedication and hard work doesn't go unnoticed.
- Core Values: Communication, Accountability, and Respect. If you re keen on growing with a family-centric business and making an impact, let's chat!