Job Details
**Clinical Customer Service Representative Bloomberg 9 North**
**Requisition #:** 474704
**Location:** Johns Hopkins Hospital, Baltimore, MD 21201
**Category:** Nursing Support/Patient Care
**Work Shift:** Day Shift
**Work Week:** Full Time
**Weekend Work Required:** Yes
**Date Posted:** Feb. 15, 2022
Join an amazing global healthcare organization!
Excellent compensation package!
Awesome benefits, including dependent tuition reimbursement!
**Requisition #:** 474704
**Location:**
Johns Hopkins Hospital
1800 Orleans St. Baltimore, MD 21287
**Shift:**
Full time
Day, Rotating shift
Weekends Required
Non-Exempt
**Position Summary:**
By serving as a central point of contact and communication for patients, families, visitors and members of the healthcare team in patient care units, enhances Hopkins customer service. Addresses a broad spectrum of needs, and/or concerns in a professional, friendly, and efficient manner. Performs a variety of customer service and unit-operations activities to assist medical, nursing, and administrative staff to meet unit, department, and institutional needs. Uses information/computer systems and programs.
**Education:**
High school diploma or equivalent, one year of college credit preferred.
**Required Work Experience:**
Minimum six months experience in healthcare or office setting.
**Knowledge, Skills and Abilities:**
* Knowledge of Medical Terminology preferred.
* Substantial interpersonal skills needed to frequently interact with patients, families, and medical staff and to address a variety of concerns and requests.
* Ability to consistently initiate and build positive relationships (patients, families, visitors, and staff) using JHH customer service standards.
* Ability to recognize and/or anticipate the needs of customers and respond accordingly.
* Demonstrated proficiency with Microsoft Word (80%), proficiency with presentation and spreadsheet software preferred.
* Ability to learn, master, and incorporate use of variety of clinical and administrative automated systems and software into daily work.
* Ability to independently manage and prioritize new situations, multiple tasks and activities. Identifies situations that require service interventions and is able to act and/or refer to the appropriate personnel. Makes recommendations for problem resolution and process improvement.
* Ability to utilize information generated from both computerized and paper systems that support functions such as: medical records, admissions, transfers, discharges, order entry, labs, etc.
* Ability to input data, retrieve data upon request, coordinate and communicate data from multiple sources.
* Ability to operate and manage all communication technology used on the unit.
Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
Johns Hopkins Health System and its affiliates are drug-free workplace employers.
We are committed to providing a healthy and safe environment for our patients, visitors and staff members. The Johns Hopkins Hospital has a tobacco-free at work policy. Employees must refrain from using any tobacco products during their work shifts including while at lunch or on breaks, and whether they are on or off campus.