Description Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information Communicate with housekeeping to make sure guest rooms are ready Perform regular bookkeeping duties: make sure hotel guest information is current and correct Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs Mitigate customer complaints as needed Qualifications High school diploma, GED, or equivalent Well-versed in taking telephone calls and handling stressful situations Exhibits working knowledge of Microsoft Office and reservation management systems Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
Fairfield Inn & Suites Newport Cincinnati
06/05/2024
Newport,KY