Job Details
Must Haves:
- Strong communication and customer service
- Ability to troubleshoot the whole Windows suite
- Ability to troubleshoot computers, printers, and other related hardware such as servers, workstations, cellphones & handheld devices
Plusses:
- Certifications: CompTIA, A+, or Network+
- Server troubleshooting experience
D2D:
The Desktop Support Technician is a technical individual who possess expertise involving the use and repair of a wide variety of "computer equipment." The term "computer equipment" could include (but should not be limited to): servers, workstations, field computers, peripherals, handheld devices, software, operating systems, and programming. This individual should be able to effectively communicate in both a technical and non-technical manner with employees from all levels and departments. This individual is responsible for managing work assignments with minimal supervision while adhering to departmental change control and problem reporting procedures.