Job Details
OverviewBaron BMW MINI is part of the fast growing Group 1 Automotive, a leader in automotive retail. We have an opening for an experienced, customer focused AUTOMOTIVE SERVICE MANAGER.In addition to competitive pay, we offer our associates the following benefits:* Health, Dental, Vision, Life, and Disability insurance* 401(k) plan with company match* Paid Time-Off* Employee Stock Purchase Plan* Employee Vehicle Purchase Program* Professional work environment, with job training and advancement opportunitiesResponsibilities* Hire, train, develop and motivate the service department staff and monitor their performance.* Forecast goals and objectives for the department and ensure they are met.* Ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction.* Maintain daily sales and production records as required by dealership management.* Develop and monitor budgets for the service department and keep dealership management informed of variances.* Ensure that the service department meets all customer satisfaction (CSI) and financial goals.* Establish and maintain good working relationships with customers to encourage repeat and referral business.* Handle customer complaints tactfully, promptly, and with concern for the customer.* Ensure proper repair techniques are being used.* Schedule training as necessary to properly repair and service vehicles.* Stay up to date on product changes and new products.* Ensure that all necessary shop equipment is in proper and safe working condition.* Other duties may be assigned by management.Qualifications* Two or more year's management experience in an automotive service department required.* Experience managing 15+ employees preferred.* Ability to work independently and be self-motivated.* A desire to work in a commission, performance-based, environment.* Great attitude with high-energy personality.* Excellent customer service skills.* Professional appearance and work ethic.* Ability to work well in a process driven environment.* High school diploma or equivalent.* Valid driver license in the state that you will work and a good driving record.Group 1 is a Fortune 300 company that owns and operates automotive dealerships and collision centers in the United States and United Kingdom. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.* All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*Group 1 Automotive is an Equal Employment Opportunity employer.#LI-AS1