Job Details
About Our Company
Fan Outfitters is the one-stop shop to serve the ultimate sports fan looking for curated pieces from today s hottest sports and fashion brands for their local, regional, and collegiate sports teams. Fan Outfitters brings authentic jerseys, apparel, headwear, and novelty pieces for your favorite sports team from top brands like Nike, Mitchell and Ness, New Era, 47 Brand, and Champion to one spot.
If you have a passion for sports, enjoy a fast-paced environment and ever-changing fashion trends, and want to help build a new powerhouse brand, then this is the place. We re always looking for our next big playmaker, so if you re ready to lend your expertise to a like-minded company that s exciting, fun and shares your passions, we want to hear from you!
General Position Summary
As a Fan Outfitters Store Leader, you are responsible for the overall management of your store including driving sales, customer service standards, and visual standards. You will be responsible for achieving company objectives in sales performance, customer satisfaction and loss prevention by overseeing the operation aspects of the store while upholding the Fan Outfitters mission, vision & values. Store Leaders are responsible for leading customer interaction, through product and marketing, and driving employee development on a daily basis. Our store leader needs to ensure the Fan Outfitters store is integrated into the local community through events and community collaborations.
Areas of Responsibility:
Operations/Sales/Customer Service Be responsible for growing revenue by driving sales and business results through a premium guest experience, employee relations, and operation that are aligned with the Fan Outfitters operational principles:
- or exceed revenue plan, payroll budget, and total store controllable income.
- new store openings, pop-ups and special events as needed.
- and execute store product flow, overall back of house operations, supply needs, and daily store maintenance.
- seasonal floorsets / visual merchandising directives within the store and maintain visual standards and brand image on a daily basis
Product Knowledge Be the product expert, understand the customer needs, share your product knowledge and guide our customers to product selections that meet their needs.
- your product knowledge with staff, provide coaching relating to product and selling techniques in order foster productivity among the store team.
- timely feedback to corporate buying team to improve product assortment.
POS Expert Manage all POS issues. Reconcile tills, process returns, exchanges, gift cards, and discounts accurately.
Manage Staff Oversee management of the store team including recruiting, hiring, training, and career development in collaboration with Corporate Human Resources.
- a Keyholder you will be asked to open/close the shop on your own.
- and inspire staff to approach the sales floor each day with enthusiasm and outgoing stoke. Lead by example in everything you do.
- and manager staff schedule, to include but not limited to time off, coverage swaps, daily breaks and lunches, cover schedule gaps as required.
- employee conflict and resolution.
- Staff Training process.
- performance check ins with staff in accordance to corporate calendar.
Inventory Merchandise and re-merchandise all items in the store at all times
- store inventory, restocking product, receiving new product.
- holes in shop inventory and communicate to corporate team to improve product assortment and bring stock to correct inventory levels.
Events/Marketing Manage and lead all store events, required to be present for all events unless otherwise approved by your manager.
- Fan Outfitters social media platforms.
- responsible for the promotion and marketing of all store events.
- execute and manage at least 1 event per quarter that is unique to the flagship location.
- out local collaborations with relevant brands, artists, musicians and athletes to promote flagship location.
Goals Lead the sales team in its goal of giving such great Customer Service that customer loyalty is built and customers are inspired to tell other people (or the internet) about how great their experience was.
- tactile and process improvements to our overall Sales/Customer Service approach, help build Roark into a better version of itself
- the most unique and interesting retail store in the bay area that speaks to what Roark has stood for since its inception.
We are looking for someone with the following skills and qualifications:
3-5 Years of Retail Management experience a must.
Ability and willingness to work weekends, evenings, and holidays as needed.
Self-motivated leader with strong entrepreneurial skills.
Customer-centric mindset
Shows elevated communication skills and can tailor style to suit the audience.
Creative and adaptable team player with a winning and positive attitude.