Job Details
** Front Desk Agent**
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The Hilton Madison Monona Terrace is in search of an energetic, outgoing individual to join our Front Desk team as a Front Desk Agent!
This position will greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of their stay.
ESSENTIAL FUNCTIONS:
* Check guests in and out of room.
* Able to provide accurate and appropriate information to guests and customers.
* Input and retrieve information routinely from computer systems. Make appropriate selection of rooms based on guests needs.
* Responds to guest requests and handle guest issues or reports complaints to management.
* Remain calm and alert, especially during emergency and/or heavy hotel activity.
* Promptly answering telephone in professional and clear manner. Input all information into computers to communicate guest requests and complaints.
* Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
* Answer guest questions regarding area or hotel, outlet information and services.
* Greet and welcome guest as they arrive to the hotel.
* Assist with luggage storage as necessary.
* Cash handling accuracy including responsibility for House Bank.
* Perform other duties as assigned.
POSITION REQUIREMENTS:
* Ability to stand and move throughout the front office and continuously perform essential job functions.
* Ability to read, listen, and communicate effectively in English, both verbally and in writing.
* Ability to access and accurately input information using a moderately complex computer system.
* Hearing and visual ability to observe and detect signs of emergency situations.
* High school diploma or equivalent required.
BENEFITS:
* Medical, dental, vision and life insurance offered for eligible full time associates following 30 days of employment
* 401K available for eligible associates following 90 days of employment
* PTO
* Free meal per shift
* Free employee parking
* Discounts at Hilton Worldwide hotels and Marcus Hotels & Resorts
* Discounted movie tickets
* Ability to transfer within the company
* Hilton branded training
* We are dedicated to the advancement, training and education of our associates and support promotion from within Marcus Corporation
* We are an equal opportunity, affirmative action and drug free work place
* This employer participates in E-Verify