Job Details
Bilingual Part-Time Policy Support Center Representative
Americo: We're in this for life!
The roots of the Americo family of companies date back more than 100 years. Americo is a life insurance, annuity, and Medicare Supplement Insurance company providing innovative products to our customers. At Americo, it's the people who make things work, so we hope you join us!
Job Summary:
We are currently looking for a Part-time Policy Support Center Representative. Our Policy Support Center department is the primary point of contact for policyholders calling Americo regarding their life insurance and annuity policies. We will ensure you are successful with our formal training program that lasts approximately six to eight weeks. The representative will be responsible for answering customer service phone calls, independently resolving customer's problems, and processing basic Customer Service requests such as sending letters and forms, directing work as appropriate, and responding to email inquiries.
Part-time may be perfect for you if:
- You're looking to supplement income.
- Your schedule allows either work schedule:
- Monday through Friday:
- 11:00am - 4:00pm CST remote
- 12:00 - 5:00pm CST remote
- You'll receive paid training.
What makes a successful PSC Representative? This position may be perfect for you if you:
- Have a passion for people and a desire to help others
- Posses the skills to problem-solve independently
- Have the ability to be courteous and patient with a positive attitude even when the situation is unpleasant
- Are comfortable with computers and navigating across multiple applications while on the phone with policyholders
- Enjoy talking with people! Our representatives take around nine calls an hour and need to communicate clearly and succinctly
- Enjoy learning new things! During training, our representatives learn about insurance and annuity products, administration systems, and more, and they must retain information and relay it clearly to a customer
What does a typical day look like?
PSC Representatives log into a computer every morning and begin answering incoming calls from our policyholders. This is a high-volume call center where representatives answer back-to-back calls from Americo policyholders asking questions about their life insurance policy or annuity.
Key Responsibilities: - Answer phone calls from customers and agents in a timely and professional manner
- Complete customer service requests for example mailing forms, financial transactions and address changes
- Assisting customers with email requests for information or assistance
Knowledge, Skills, and Abilities: - Excellent phone voice, grammar and a strong desire to help people.
- Ability to work well with others at various levels within the organization
- Typing speed of at least 40 wpm
- Ability to multi-task while accomplishing work related items
- Ability to quickly document files and move to the next item
- Detail oriented with a strong sense of urgency
- Ability to build rapport while facilitating speedy resolution
- Ability to prioritize work to ensure timely completion of all tasks
- Courteous and patient; positive attitude even when situation is unpleasant
- Ability to operate in a high energy, ever changing environment with assistance and direction
- Independent problem solving abilities
- Desire and ability to take ownership of situation and resolve problems
- Ability to work in a team environment
Accepting Bilingual Applicants: Must be Fluent in Spanish and English, verbal and written.What you'll love about working at Americo: - Compensation: You'll feel valued with our competitive pay and robust bonus program that's offered to all associates.
- Learning and development: We prepare you with a comprehensive, paid training program that will get you ready for success. Additionally, our Talent Development team creates a variety of development opportunities for associates at every stage of their careers.
- Work-life balance: We place true value on work-life balance with our generous paid time off; you begin accruing hours right off the bat every month and it increases with tenure. All new hires receive paid time off annually, plus 11 paid company holidays!
- Future planning: Americo offers a 401(k) with a company match, and we provide child care and education tax credits or savings options.
- Giving back: We support several local organizations like Ronald McDonald House, Hope Lodge, the American Red Cross, Harvesters, and many more. Our associates volunteer their time and donate money alongside the company to make a difference in our community.
- The fun stuff: Americo participates in Kansas City Corporate Challenge, and it's a great way to connect with coworkers. Additionally, we host events like a Royals Party at the K, a legendary Holiday Party, and in-office events with local vendors as a way for associates to step away from work and enjoy each other's company.
- Bustling environment: Our newly renovated offices are conveniently located in downtown Kansas City, within walking distance to your favorite restaurants and attractions. Plus, you'll receive complimentary paid parking near our Americo offices - downtown parking is a premium, but we've got you covered.
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