Job Details
** Customer Service Representative**
**Job Category****:** Customer Service **Requisition Number****:** CUSTO025428 Showing 1 location **Job Details**
**Description**
****What Were Looking For:****
Were looking for someone with a positive attitude that can bring that energy with them to the job every day. The ideal candidate will have natural problem-solving skills and be able to effectively communicate with all different kinds of people homeowners, business owners, service technicians, and inside operations. Our CSR will be able to tackle incoming calls with ease and personality. Organization is key, but developing relationships is even more so.
****What Youll Be Doing:****
As a CSR for Waltham Pest Services, you will provide exceptional customer service to clients and colleagues. You will pride yourself on resolving customer issues and concerns as well as always being proactive with timely follow-up and follow through with current customers, leads, and referrals. You will respond to service and sales inquiries and be able to concisely communicate these to the technicians and salespeople in the field. You will also be responsible for maintaining accurate customer records and assist with scheduling service routes and coordinating schedules. Our CSRs also help accounts receivable with collection efforts.
****What we will bring:****
****Compensation****
* Competitive compensation
* Paid vacation time
* Paid holidays
* Paid sick time
* 401k with company match
* Stock purchase
****Benefits****
* Medical
* Dental
* Vision,
* Tuition Reimbursement
* Pet Insurance
* Legal plan
****Training & Growth****
* Industry-leading training to set you up for success
* Opportunities for growth, development, and advancement through an actual growth plan
* Awards and recognition
****Perks****
* Community involvement
* Charity work
* Family feel with large company support
* Employee assistance program
* Rollins Employee Relief Fund
* Discounts on travel, movie tickets, Apple Music, Grub Hub, and more
****Why youll choose Waltham Pest Services:****
**Safety:** At the top of our list is the safety of everyone we come into contact with every day.
**Stability:** As an industry leader for more than 125 years in an industry deemed essential when some others were not, we are here for the long haul.
**Fun:** Nobody should hate going to work. Its important to us that our employees are happy because happy employees make for happy service.
**Growth:** Morale is closely connected to not only happiness at work but to having clear goals that are communicated to you.
****Requirements:****
We require the ability to pass a drug screen. Candidates must meet physical job requirements and safely perform the following job duties with or without accommodations as well as the ability to obtain the appropriate pesticide license within the first 90 days of employment (company paid).
**Skills**
**Required**
**Data** *Advanced* **Listening** *Advanced* **Problem solving** *Advanced* **Responsibility** *Advanced* **Multitasking** *Advanced* **Customer Service** *Advanced* **Microsoft Office** *Advanced* **Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Goal Completion****:** Inspired to perform well by the completion of tasks **Job Security****:** Inspired to perform well by the knowledge that your job is safe **Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization **Education**
**Required**
High School/GED or better.
**Experience**
**Required**
**1-3 years:** accurate & timely data entry
**1 year:** professional phone etiquette
**1-3 years:** high volume customer service is a call center or similar
**Preferred**
**1 year:** scheduling & routing experience
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)