Job Details
**Customer Experience Associate with 1-2 years experience (Tuesday-Saturday, full time)**
New York, New York / Customer Experience / Full Time Are you a **problem solver** with **strong communication skills** and a **desire to grow your career at a fast-growing startup**Nestig is a venture-backed baby brand, bringing thoughtful design to the nursery. **Customer Experience is essential to our culture** and we believe this is a key part of what sets us apart from the competition. We strive to offer **above-and-beyond** support to customers as they are thinking about buying our products and after they have made their purchase. As a member of the CX team you will work closely with management and operations.
*This full-time position will be based out of our NYC office.*
What you'll do: - **Build authentic connections** with our customers, answering questions and reassuring them as they make a big decision for their new family member! - **Quickly become an expert** in our category and products to answer all customer questions from safety testing to assembly - **Communicate** with customers across channels including phone, email, live chat and DM **-** Own the process of **solving customer problems** from end-to-end, working closely with our operations team to ensure a speedy resolution to any issues - **Build new processes** to streamline our customer operations - Be a **fierce advocate for our customers** , always pushing us to raise our bar - **Provide insights and reporting** to management to keep track of the current experience and ensure improvement over time
Requirements: **-** 1-2 years experience in customer experience, customer support, or customer service **-** Availability to work full time Tuesday-Saturday **-** Willingness to work from our NYC office 2-3 days per week **-** Excellent communications skills, both verbal and written - Strong sense of empathy for our customers and a high level of emotional intelligence to address their issues in the most appropriate way **-** Ability to multitask while maintaining exceptional attention to detail **-** A willingness to roll up your sleeves and wear multiple hats **-** A love of solving problems and ability to stay calm under pressure **-** A team-oriented attitude **-** A bachelors degree **-** Legal authorization to work in the USA
What we offer: **-** Competitive health insurance **-** 401k plan with company match **-** Monthly fitness/wellness stipend **-** Paid parental leave **-** Lunch stipend on Saturdays