Job Details
**TGCM Customer Service Representative I (Gas & Chemical)**
Located in Dallas, TX Job title TGCM Customer Service Representative I (Gas & Chemical) Contract Type Regular Publication date 2021-02-26 Country United States **Company presentation**
**World leader in gases, technologies and services for Industry and Health**, Air Liquide is present in 80 countries with approximately 66,000 employees and serves more than 3,6 million customers and patients. Oxygen, nitrogen and hydrogen have been at the core of the companys activities since its creation in 1902. Air Liquides ambition is to be the leader in its industry, delivering long-term performance and acting responsibly.
**Entity and activity description**
Air Liquide Electronics innovative electronic materials respond to increasingly challenging customer demands for improved mobility, connectivity, computing power and energy consumption. We offer ultra pure carrier gases, a wide range of specialty gases and advanced precursor molecules, enabling equipment for safe distribution, purification and on-line purity control. On site, manufacturers rely on our expertise in providing full management of these gases, advanced molecules and equipment and in helping to continuously improve production processes.
Candidate must have valid employment authorization in the U.S. and must not require visa sponsorship now or in the future. This position is not open for non-immigrant visa sponsorship.
**Job Responsibilities**
* Responsible for inventory control of chemicals and gas cylinders.
* Responsible for Schedule production for manufacturing operations by releasing jobs.
* Interface with customers to resolve issues including those with forecasts, special orders and non-delivered orders.
* Ensure that all stock out situations are resolved in a timely manner.
* Interface with supplier to ensure that deliveries are on time, correct inventory levels are maintained and non-conforming material is returned in a timely manner.
* Provide feedback to customers and management, when actual varies significantly from forecast and it is impacting inventory levels.
* Elevate all critical inventory shortage situations to all parties affected and the appropriate levels of management.
* Support daily TGCM operations with chemical and bottle deliveries as needed.
* Support daily TGCM operations with chemical and gas container changes as needed.
* Support daily TGCM operations with waste activities to include preparation for and coordinating waste shipments.
**Required Qualifications**
* High school diploma or GED.
* Ability to identify and analyze situations when customer forecast does not equal actual usage.
* Ability to utilize Min/Mix system to accurately forecast.
* Familiar with Oracle Applications. Experience with any other computerized system for purchasing and inventory.
* Ability to effectively utilize MS Word, MS Excel, Google Docs and Google Sheets.
* Ability to Work in a Team Environment.
* Ability to communicate and coordinate issues with several levels within the organization.
Physical Requirements:
* Moderate to heavy lifting may be required.
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