Job Details
Location: Dallas, TX **Job Description**
We are looking for a part-time outgoing Guest Service Support Specialist. You will furnish guests with above-and-beyond service to ensure a memorable and genuine experience. The goal is to actively support guests requests, comments, and complaints to achieve high levels of guest satisfaction and engagement.
**Job Responsibilities:**
Ensure and provide quality, professional and high-class guest service experiences via phone, email, and social media feedback Report and analyze guest feedback to provide strategic direction with the goal of continuously improving guest loyalty Respond to guests needs and anticipate their unstated ones Expect and react promptly to guests requirements and inquires Actively listen, show empathy, and resolve guests complaints Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery Promote all amenities, conveniences, and programs offered Oversee Gift Card Production, Distribution & Tracking Additional responsibilities and opportunities as they become necessary and/or are assigned by management.
**Requirements**
* Adequate knowledge of personalized services, principles and processes
* Experience with needs assessment techniques, quality standards and satisfaction evaluation techniques
* Guest service focus and drive
* Excellent problem resolution skills along with outstanding communication and active listening skills
* Ability to work flexible hours; weekends or holidays may be required
* Proficient with Microsoft Suite (Including but not limited to: Word, Excel, PowerPoint, & Outlook).
* Highly responsible and reliable with a professional presentation
* 1-3 years of experience in guest relations
* Proficiency in English. Spanish or other languages will be considered an asset.
Studio Movie Grill provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Studio Movie Grills mission is to open hearts and minds one story at a time and make a positive wake in the world.