Job Details
**Customer Support Representative**
Location 3000 Davita Way, Deland, FL 32724-2039, United States of America Category Laboratory Job Id R0178201 Posted Date 08/12/2021 JOB DESCRIPTION 3000 Davita Way, Deland, Florida, 32724-2039, United States of AmericaThe Representative I, Customer Support (Lab) responds to service requests received by telephone, Remedy ticket, email, fax and/or voicemail from internal and external customers. This position evaluates requests, troubleshoots problems, and provides requested information and/or routes issues to appropriate teammate. Developing professional expertise, applies company policies and procedures to resolve a variety of issues. Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships. Normally receives general instructions on routine work, detailed instructions on new projects or assignments. This position reports to the Supervisor, Customer Support (Lab).
Essential Duties & Responsibilities
1. Responds professionally and knowledgably to inbound and outbound calls
* Monitors incoming call volume and respond accordingly
* Assists customers with laboratory processes and education
* Transmits test results from laboratory information system (LIS) to customer
* Consults with supervisor, manager or designee regarding questionable results when appropriate
* Follows established procedure for reporting critical results (alert values)
* Adhere to call documentation policy
* Utilize knowledge base to promote customer solutions 65%
2. Responsible for maintaining quality adherence
* Competency Testing programs
* Quality improvement programs
* Reports events or deviations from standard laboratory procedures to supervisor, manager or designee
3. Identifies, researches, and follows-up on issues and concerns with specimens and requisitions in partnership with various departments within the organization
* Identify repetitive calls and escalates to supervisor, manager or designee for investigation
4. Other duties as assigned
**Education & Experience**
* 0-2 years of related experience
* High school diploma required
* Basic computer skills and proficiency in Microsoft office required
* Customer service call center experience preferred
**About DaVita Laboratories**
DaVita Labs is a state-of-the-art clinical laboratory delivering timely, accurate lab results focused primarily on kidney care with a relentless commitment to quality. We serve more than 180,000 patients and perform 52 million renal tests annually. We make a difference. We enjoy what we do. Our teammates are best in class professionals who enjoy a challenging yet rewarding work environment where fun and hard work intermingle every day. From our laboratory professionals to our support roles, DaVita labs not only offers a career to fit each individual, it provides a community and a place to call home. As a labs teammate, you become a member of our community and you also become a citizen of something bigger, something great, and something unique - the DaVita Village. With the backing of the overall DaVita brand, we are on an exciting trajectory.
Check out our short video to hear directly from teammates as to why YOU should join OUR Village!
Here is what you can expect when you join our Village:
A "community first, company second" culture based on Core Values that really matter.
Clinical outcomes consistently ranked above the national average.
Award-winning education and training across multiple career paths to help you reach your potential.
Performance-based rewards based on stellar individual and team contributions.
A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.
Go to to learn more or apply.
Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."
Go to to learn more or apply.
**What Well Provide:**
More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.
* **Comprehensive benefits:** Medical, dental, vision, 401(k) match, paid time off, PTO cash out
* **Support for you and your family:** Family resources, EAP counseling sessions, access Headspace , backup child and elder care, maternity/paternity leave and more
* **Professional development programs:** DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVitas online training platform StarLearning.
At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed Diversity & Belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.
**Salary/ Wage Range**
Compensation for the role will depend on a number of factors, including a candidates qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at
Location 3000 Davita Way, Deland, FL 32724-2039, United States of America Location 3000 Davita Way, Deland, FL 32724-2039, United States of America Location 1750 Pierce Street, Suite C, Lakewood, CO 80214, United States of America Location 32275 32nd Ave S, Federal Way, WA 98001, United States of America Location 3045 E St Lukes St, Ste 105, Meridian, ID 83642-6303, United States of America Location 3000 Davita Way, Deland, FL 32724-2039, United States of America Location 7173 S Havana St, Rampart Crt Bldg A, Suite 100, Centennial, CO 80112-3891, United States of America **DaVita US Cookie Preference Center**
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