Job Details
** Field Service Manager Milwaukee, WI/Chicago, IL area Full Time**
**Job Category****:** Maintenance Tech **Requisition Number****:** FIELD002037 Showing 1 location **Job Details**
**Description**
**Field Service Manager Milwaukee, WI/Chicago, IL area Full-time**
**Location: time split 50/50 between Milwaukee and Chicago area**
**Hourly Rate: $20.00 per hour + Benefits**
**COMPANY BACKGROUND**
Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services.
Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Canada, Australia, New Zealand, UK, Sweden and Singapore.
**BASIC FUNCTION**
Smarte Carte Inc. is seeking a self-motivated individual for a full-time Field Service Manager position. Field Service Managers will work a defined schedule at locations within an assigned radius (malls, fitness clubs, and airport locations with Smarte Carte vending equipment). Duties will include, but are not limited to, P&L Management, performing monthly collections, repairing, cleaning and performing regular maintenance on strollers, carts, cart management units, massage chairs, and locker systems. Daily local travel.
**KEY RESPONSIBILITIES**
* Overall responsibility for P&L, with the expectation to deliver excellent results vs. annual and strategic plans
* Develop and maintain strong relationships with key stakeholders
* Identify Key Performance Indicators with relation to maximizing flow-through within assigned route.
* Inspect and perform maintenance on all equipment, including; Carts, Cart Management Units, Strollers, Massage Chairs, and Locker Systems (where applicable).
* Perform cash and credit card collections accurately and efficiently. Deposit collections and complete end of month paperwork in a timely manner.
* Complete and submit all necessary reports in an accurate and timely manner.
* Clean carts, strollers, massage chairs, CMUs, and locker systems to ensure clean and functional equipment is available for customers at all times.
* Maintain database to record completion of daily tasks, equipment meter readings, and service history of all equipment.
* Establish, organize, and replenish personal inventory of replacement parts, tools, and cleaning equipment.
* Manage locations in accordance with applicable state and federal laws, as well as Smarte Carte and facility policies, procedures, and standards.
* Assist with the installation of new locations or the upgrade of existing locations.
* Other duties as assigned.
**EXPERIENCE**
* Minimum 3 years in a customer service role preferred
* Minimum 3 years of field based product support experience (route) preferred
* Possess a high-level of mechanical, electrical, and diagnostic aptitude, including root-cause analysis is preferred
* Demonstrate strong business acumen as defined by a proven track record of success in an operational environment preferred
**PERSONAL CHARACTERISTICS**
* Possess strategic planning and thinking skills, business acumen and value chain mind set
* Ability to forge solid relationships with external constituents e.g. customers, facility management, etc. and manage across a wide range of capabilities and personalities.
* Excellent verbal and written communication skills.
* Organized and able to manage multiple priorities effectively.
**LEADERSHIP CHARACTERISTICS**
The successful candidate will be high-energy, creative, and a resourceful self-starter who demonstrates leadership. This position requires a commitment to excellence. The successful candidate must be hands-on and possess a combination of strategic thinking and foresight that leads to results.
The successful candidate should demonstrate the following competencies:
* **Leadership**: A confident, mature person with the ability to connect and inspire others. A proven track record of leadership that leads to concrete results that drive key performance indicators.
* **Results Oriented**: A driver who possess the ability to take actions and implement effective solutions in a timely manner.
* **Problem Solver:** A creative yet pragmatic problem solver. Methodical and hands-on, as well as detail-oriented.
* **Analytical Thinking and Decision-Making**: Decisive and logical at thoroughly evaluating issues. Excellent planning, execution, and project-management skills.
* **Teamwork and Interpersonal Skills**: A team player and builder, receptive to ideas from others. Shares information and keeps team members and partners informed. Works effectively with others to identify and resolve issues. Excellent interpersonal skills and an ability to interact successfully with all levels both internally and externally.
* **Ethics:** Highest level of professional integrity and honesty as well as personal credibility.
**EDUCATION**
* Bachelors Degree in a related field preferred, equivalent combination of experience and education will be considered
**CERTIFICATIONS/LICENSES**
* Ability to get airport badged required
* Driver License required
**BENEFITS**
Smarte Carte Inc. offers a competitive compensation package and outstanding benefits including; Group Health & Dental Insurance, Company Paid Life Insurance, Company Paid Short-Term Disability, Matching 401k, Paid Time Off, Paid Holidays, and Wellness Reimbursement Program.
**Skills**
**Required**
**Problem Solving** *Advanced* **Time Management** *Advanced* **Customer Service** *Advanced* **Flexibility** *Advanced* **Communication** *Advanced* **Preferred**
**Prioritizing** *Advanced* **Troubleshooting** *Advanced* **Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Education**
**Preferred**
Bachelors or better.
**Experience**
**Preferred**
Minimum 3 years of Customer Service experience preferred
Minimum 3 years of field based product support experience (route) preferred