Job Details
**Customer Care Representative**
Fairfield, CA **Customer Care Representative SERVICE DEPARTMENT**
Mercedes-Benz of Fairfield is currently seeking full time Customer Care Representatives to complement our Service Team team in meeting fast growing customer demands.
Mercedes-Benz of Fairfield The Best or Nothing customer experience is dependent on team members who create and maintain long term relationships, possess excellent customer service skills, confident and outgoing personality, professional appearance, and great communication skills.
Mercedes-Benz of Fairfield, a Price Simms Family Dealership, is a family owned and operated Authorized Mercedes-Benz Dealer in Fairfield, CA. We represent the full line of Mercedes-Benz Passenger Cars and Commercial Vans conveniently located at the Fairfield Auto Mall off Interstate 80 / Hwy12.
**EXPECTATIONS:**
* Must be able to work in a fast-paced environment and multitask
* Have the flexibility to work opening and closing hours as well as Saturdays
* Ability to handle hard to work with clients and have the patience to listen and understand
* Deliver exceptional and professional customer service at all times
**ESSENTIAL DUTIES AND RESPONSIBILITIES:**
* Schedule maximum appointments to meet daily goals
* Schedule appointments to best meet client needs
* Complete monetary transactions using a POS system
* Complete loaner agreements for clients and conduct visual vehicle inspections (walkarounds) for clients who are borrowing vehicles
* Coordinate with transportation coordinator to provide guests with services
* Move vehicles out of the driveway and drive client shuttles
* Performing opening and/or closing duties
**EDUCATION AND EXPERIENCE:**
* High School diploma or Equivalent
* 2+ years of customer service or similar field required
* 6+ months of experience with Microsoft office including Excel required
* Proof of current CA drivers license
* Excellent Customer Service skills required
* Organization and data entry skills required
* Knowledge of the automotive industry strongly preferred