Job Details
* Professionally respond to and resolve inquiries to incoming consumer emails and web chats across a wide variety of topics including, but not limited to pre-purchase inquiries, installation requirements, basic trouble-shooting, use & care information, and complaints.
* Respond quickly and professionally to social channel engagements on Facebook, Twitter, Instagram, YouTube and other platforms.
* Resolve consumer questions and respond to ratings and reviews of our products on the GE Appliances.com site as well as key partner retail sites.
* Become proficient in using internal platforms and resources that support email, chat, and Ask & Answer such as Oracle RightNow, Knowledge Base, eDoc, GE Appliances.com, SMC, and other systems as required.
* Follow protocol and adhere to guidelines.
* Achieve and maintain fully satisfactory performance.
* Relocation assistance: No
* Hiring Salary: 34K
* Previous customer service experience, particularly with written forms of customer service.
* Excellent written communication skills: grammar, sentence structure, and spelling.
* Computer literate with ability to learn new applications quickly.
* Positive attitude with proven ability to work well with teams.
* Strong typing skills.
* Possibility of weekend work.
* Associates degree from an accredited university or college or equivalent work experience.
* Experience with GE Appliances Call Centers or equivalent customer service experience.