Job Details
Primary Responsibilities Maintain all areas of the front desk; clean and organized Responds promptly to any guest inquiries or complaints Take the initiative to greet guests in a friendly and warm manner Assists in maintaining a clean and welcoming environmentComplete daily checklist ensuring that all billing issues are resolvedEnsure that rooms are listed in the computer as dirty in order for housekeeping to cleanAssist in setting up breakfast dailyExplain various hotel amenities such as free breakfast, fitness center, etc. to guestsDocuments any new commercial customer checking in so that a new account can possibly be openedOffer alternate solution if guest demand cannot be metCovers other areas of hotel as neededDocument any guest accidents by completing the accident report formDocument and pass along whenever a complaint is reportedOther duties as assignedEducation/ExperienceHigh School diploma/GED requiredPrevious experience in hospitality preferredCustomer service experience requiredExperience handling cash, credit card procedures, and use math conceptsAttention to detail and organizedKnowledge of the hotel layout, all amenities offered, and all procedures & organization.Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions.Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests.From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company s services. In return you will be given opportunities to grow and advance in your career.Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.