Job Details
** Bilingual Spanish - Customer Care Specialist**
*Share by Email* ****Job Summary:****
CareSource is looking to add 6 Bilingual, English and Spanish speakers to our Customer Care teams! The Bilingual (Spanish & English) Customer Care Specialist I assists members or providers with routine service inquiries. Fluency will be assessed as part of the interview process.
***This job requires you be a resident of the state of Indiana.***
****Essential Functions:****
* Resolve member or provider routine service inquiries; examples include claims processing, member benefit education, contracting and credentialing requests, eligibility inquiries, and transportation arrangements
* Ensure all HIPAA and State requirements/regulations are always adhered to
* Research, follow up, and resolve all open/pending issues in a timely manner to ensure member or provider satisfaction
* Build and strengthen member or provider relationships by providing quality customer service.
* Maintain knowledge and understanding of all processes and procedures
* Adhere to all departmental and company policies and procedures
* Maintain complete and accurate documentation of all of telephone and written communications
* Act as a mentor to new hire employees
* Perform any other job related instructions, as requested
* Fluent in English and Spanish
****Education and Experience:****
* High School Diploma or equivalent is required
* Two (2) years customer service experience is preferred
* Customer Service experience in a call center is preferred
* Fluent in English and Spanish
****Competencies, Knowledge and Skills:****
* Critical thinking and listening skills
* Decision making and problem-solving skills
* Computer proficiency with knowledge and experience in a Windows environment
* Typing speed of 35 words per minute (WPM)
* Strong written and communication skills
* Works well under pressure
* Professional phone etiquette
* Proper use of grammar
* Ability to work in a fast-paced environment
* Adaptable to a constantly changing environment
* Attention to detail
* Ability to multitask
* Ability to work independently and with a team
* Fluent in English and Spanish - fluency assessment will be administered
****Working Conditions:****
* General office environment; may be required to sit or stand for extended periods of time
* Must adhere to an assigned daily work schedule and have predictable and reliable attendance
* Must be a resident in the state of Indiana, USA
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