Job Details
Retail Concierge page is loaded **Retail Concierge**
**Retail Concierge**
locationsRosemont, IL time typePart time posted onPosted Today job requisition idREQ171208 **About JLL**
Were JLLa leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. Thats why were committed to our purpose to shape the future of real estate for a better world. Were using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and were honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where were headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
If this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements below. Were interested in getting to know you and what you bring to the table!
A Retail Concierge must be able to provide service in-person, over the phone, through email, online and digitally through a variety of social media outlets (Facebook, Twitter, Internet, and Apps).
JOB DUTIES Takes great pride in offering helpful, friendly service at all times Greets and assists all guests and property personnel in an efficient and courteous manner Defines, communicates, and maintains high standards of guest service at all times Provides a luxury lifestyle experience for all The property guests as they visit the Center or reach out via phone, email, or digital channels Maintains a strong knowledge of offerings at the property and can guide guests to appropriate merchandise, dining options, gift ideas, etc. Informs and suggests opportunities to engage guests in Center-wide retailers, events, theatre, spas and restaurants. Performs services requested including reservations for dining, travel, entertainment, rentals, gifts, sporting events, etc. This may require running errands away from the Concierge Desk at the Center or light event planning
Supports and promotes all property programs and events
Anticipates the services sought after by ascertaining the mood and style of the guest; identifies solutions before being asked
Creates property marketing collateral which may include newsletters, signage, e-blasts, social media posts, etc Develops strong working relationships with building management, tenants, other building service providers, retailers, restaurants, hotels, and other area businesses
Actively researches shopping, dining, experiential trends to ensure The property is able to provide guests with services both expected and unexpected
Builds professional networks within the guest base and community to enhance knowledge and services currently being offered
Responds to guests via phone, email, property website, Facebook, Twitter, and other social media outlets
Corresponds with guests who require follow up or solutions
Participates in and successfully completes all training programs.
Maintains the ambiance, style and cleanliness of the Concierge Desk ensuring all brochures, and literature are stocked at all times
Tends to other administrative duties as assigned
Acts as a property ambassador within the Center and local community to promote The propertys services, amenities and events Partners with the on-site property management team, including the in carrying out marketing and service initiatives and goals, including promotional and rewards programs for mall guests
SKILLS AND APTITUDES
Passionate about providing exceptional service and interpersonal relationships Thinks creatively to resolve all customer concerns, and anticipate their interests in services, amenities, programs & events while visiting the property Communication clearly, concisely, and effectively in verbal and written form Is a friendly and caring person Excellent problem solving skills Has flexible working hours and a proven record of dependability and punctuality Able to complete multiple tasks while maintaining a pleasant and professional demeanor
Appears polished and professional and consistently adhere to company dress code and grooming guidelines
Follows all policies and procedures set forth in JLL and client handbooks
Possesses strong working knowledge of Microsoft Outlook, Facebook, Twitter, Internet, App based programs and Microsoft Office (required) Able to listen and react quickly to guests, tenants, and retailers requests Able to prioritize tasks under pressure Able to work with varied personalities and temperaments Able to work as part of a team in a collaborative way Takes initiative, self-motivated Required to frequently sit, talk and hear Able to use a computer, iPad, cell phone, access Facebook, Twitter, and Apps frequently each day
EDUCATION AND EXPERIENCE
Highschool diploma or equivalent work experience is preferred.
**What you can expect from us**
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
We cant wait to see where your ambitions take you at JLL. Apply today!
***JLL Privacy Notice***
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our .
For additional details please see our career site pages for each country.
For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy .
Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at ...@am.jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically