Job Details
**Healthcare Customer Service Representative - Work from Home!**
Salt Lake City, UT, USA Req #146 Friday, March 26, 2021 Centauri Health Solutions provides services to payors and providers in government sponsored healthcare programs, including Medicare Advantage and Medicaid. In partnership with our clients, we improve the lives and health outcomes of the members and patients we touch through compassionate outreach, sophisticated analytics, and data-driven solutions. Our services directly address complex problems such as uncompensated care within health systems; appropriate, risk-adjusted revenue for specialized sub-populations; and quality of care measurement. Headquartered in Scottsdale, Ariz., Centauri Health Solutions employs 1,500 dedicated associates across the U.S. Centauri ranked No. 448 on Inc. Magazines 2020 Inc. 500 list of the fastest-growing private companies in the U.S. **Role Overview:**
Join our award-winning health care services firm as a Senior Outreach Specialist/Healthcare Customer Service Representative, working with health plan members to determine eligibility for Social Security disability benefits. A Senior Outreach Specialist/Healthcare Customer Service Representative possesses at least 2 years of customer service experience along with strong interpersonal skills and a desire to learn. Prior experience in processing disability/claims evaluation and/or adjudication is a plus, but extensive training will be provided. We offer a vibrant, positive team culture with a focus on customer service and professional growth. We make a difference in the lives of our customers, our community, and our associates. In fact, our service vision is Come from a place of kindness in every interaction. If that aligns with your personal values, and your qualifications meet our requirements, we would like to talk!
**Role Responsibilities:**
* Make outbound and receive inbound calls with the intent of promoting company services
* Interview patients/members via phone to gather personal/sensitive information in order to determine eligibility for various government programs
* Utilize Centauris systems to ensure appropriate questions are asked
* Interpret and explain information such as eligibility requirements and application details
* Use probing questions to clarify eligibility data with patient or member
* Compile, record, and evaluate personal and financial data to determine eligibility
* Understand and agree to role-specific information security access and responsibilities
* Ensure safety and confidentiality of data and systems by adhering to the organizations information security policies
* Read, understand, and agree to security policies and complete all annual security and compliance training
**Role Requirements:**
* 2 years of experience in a customer service/call center environment
* Strong interpersonal and communication skills
* Ability to place and receive calls via computer interface
* Excellent phone skills
* Strong computer and data entry skills
* Attention to detail
* Excellent critical thinking skills
* Ability to work independently
* Associate degree preferred
* Bilingual - Spanish speaking a plus
Centauri Health Solutions is an equal opportunity employer.
We believe strongly in providing employees a rewarding work environment in which to grow, excel and achieve personal as well as professional goals. We offer our employees competitive compensation and a comprehensive benefits package that includes generous paid time off, a matching 401(k) program, tuition reimbursement, annual salary reviews, a comprehensive health plan, the opportunity to participate in volunteer activities on company time, and development opportunities. **Other details**
* Pay Type Hourly
* Telecommute % 100